Remote Customer Support Professional

14 hours ago

San Fernando, Central Luzon, Philippines beBeeCustomerService Full time ₱31,000 - ₱53,000
Customer Service Representative Job

This role is perfect for individuals who excel in providing exceptional customer experiences and have a passion for delivering high-quality service. As a Customer Service Representative, you will play a vital part in ensuring our customers are satisfied with their interactions.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  • Resolve customer complaints efficiently and effectively, escalating issues as necessary.
  • Build strong relationships with customers by actively listening to their needs and concerns.
  • Stay up-to-date with product knowledge and provide accurate information to customers.
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
Requirements:
  • At least 1 year of experience in a customer-facing role, preferably in a B2C or B2B environment.
  • Excellent English communication skills, both written and verbal.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Basic computer skills and proficiency in CRM software.
Benefits:
  • Competitive salary package.
  • Ongoing training and development opportunities.
  • A supportive team environment.
  • The opportunity to make a real difference in customers' lives.

Schedule: Flexible working hours to accommodate different time zones.
Location: Remote work setup available.

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