Customer Support Ambassador

11 hours ago

San Fernando, Central Luzon, Philippines beBeeSkill Full time $40,000 - $60,000
Customer Service Representative

We are seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our team, you will be the primary point of contact for customers, providing timely and effective support via online chat, email, and phone calls.

Responsibilities:

  • Respond to customer inquiries and issues in a professional and courteous manner, ensuring that each issue is thoroughly investigated and resolved to the customer's satisfaction.
  • Clarify customer needs, determine the cause of the issue, select and explain the best solution, and follow up to ensure the issue is resolved.
  • Maintain accurate records of customer interactions and resolve any escalated issues in a timely manner.
  • Participate in creating excellent help documentation for both internal use and customer reference.
  • Escalate bugs to our technical support team for resolution.
  • Work on specialized projects as you become more comfortable in the role.

Qualifications and Skills:

  • Proficient in English (primary language); secondary languages are a plus.
  • At least one year of experience providing live chat customer support for a software/SaaS platform (or equivalent).
  • Ability to translate technical ideas into clear, non-technical language.
  • Demonstrable critical thinking, communication, and creative problem-solving skills.
  • Ability to learn new software platforms quickly.
  • Self-starter with a positive attitude, ability to continuously develop and adapt to a growing team.
  • Highly organized, able to manage and prioritize multiple projects.
  • Familiarity with chat and CRM platforms.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.
  • A competitive compensation package.

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