Customer Support Specialist Role
1 day ago
We are seeking a highly skilled and motivated Customer Support Expert to join our team. In this role, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities:- Ticket Resolution: Respond to and resolve customer tickets in a timely and efficient manner.
- Collaboration: Work closely with the wider squad and support team to provide best practice system use and education to all our customers.
- Product Knowledge: Proactively analyse and understand product functionality across the platform and logic in detail; and testing in platforms to identify user error/system logic and related root causes by maintaining comprehensive awareness of product changes and enhancements.
- Issue Escalation: Escalating issues related to bugs or product logic/functionality concerns as necessary, in collaboration with Seniors/Team Leads and the Product Team.
- Multi-Channel Support: Working with customers across multiple channels (email, chat, phone) to understand their organisational workflow and how the platform can support them to maximise their people processes.
- Experience: 1-2 years experience with proven results in a fast paced customer service/support environment across live chat and email.
- Prior Experience: Relevant Australian payroll experience e.g. KeyPay/Employment Hero.
- Skills: Problem solving skills with a sound and thorough approach to troubleshooting.
- Communication: Strong and polished verbal and written communication skills.
- Remote Work: The opportunity to work remotely with the flexibility to own your time and impact.
- Cutting Edge Tools: Access to cutting-edge tools to amplify your work, knowledge and outputs.
- Ambitious Colleagues: Surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life.
We celebrate diverse perspectives and experiences, and invite people of all backgrounds and identities to apply for this position.
We are committed to safeguarding the privacy of your application data.
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