Advanced Technical Support Professional
2 days ago
The Technical Support Specialist provides advanced technical support, escalated troubleshooting, and assists in maintaining operational continuity across various systems, hardware, and software platforms.
This role requires a strong understanding of technical concepts and the ability to analyze complex issues. The successful candidate will have experience supporting and managing IAM platforms, enterprise applications, and system configurations.
Key Responsibilities:- Handle escalated issues from Tier 1 support, including hardware, software, network, and application issues. Perform root cause analysis and implement permanent solutions.
- Manage and resolve incidents and service requests using ITSM tools (e.g., Jira Service Management), ensuring proper documentation, ticket updates, and timely communication with stakeholders.
- Configure, deploy, and troubleshoot laptops, desktops, mobile devices (macOS, Windows, iOS, Android), and business-critical software.
- Administer user accounts, permissions, and security groups across Active Directory, SSO platforms, SaaS applications, and collaboration tools.
- Perform scheduled system checks, software installations, updates, and patching to maintain compliance and system health.
- Contribute to internal documentation and support knowledgebase articles to improve resolution efficiency and promote self-service.
- Ensure smooth onboarding and offboarding by preparing devices, accounts, and resources, coordinating with HR and ITAM for asset handling.
- Collaborate with engineering, security, and vendor support teams for high-complexity incidents, infrastructure issues, and service outages.
- Experience supporting and managing IAM platforms such as Okta, including Universal Directory, SSO, MFA, and application assignments.
- Familiarity with enterprise applications such as Microsoft 365, Intune MDM, Kandji, Microsoft Exchange, GSuite, Atlassian Jira/Confluence, Zoom, and Slack.
- Solid understanding of SAML, SCIM, and OAuth-based application integrations.
- Experience supporting macOS, Windows 10/11, and Linux environments.
- Ability to juggle multiple requests, prioritize appropriately, and resolve technical issues independently.
- Working knowledge of system provisioning, OS configuration, and patch management.
- Proactive approach to continuous learning and problem-solving in a dynamic IT environment.
This is an exciting opportunity for a skilled technical professional to join our team and contribute to delivering exceptional customer experiences.
-
Advanced Technical Support Specialist
2 days ago
Batangas, Calabarzon, Philippines beBeeExpert Full time ₱6,000,000 - ₱8,000,000Job Summary">A seasoned IT professional is sought after to provide advanced technical support and troubleshooting for end-user devices, software applications, and company infrastructure. This role involves managing help desk tickets, ensuring timely and effective communication, supporting network setup during onboarding or projects, and acting as a Level 3...
-
Expert Technical Support Professional
1 day ago
Batangas, Calabarzon, Philippines beBeeProfessionalism Full time ₱2,500 - ₱4,000Technical Support SpecialistAbout UsWe deliver exceptional client experiences through our team's expertise.We employ a dynamic workforce of over 1,000 members across five countries and strive to grow to 5,000 by a specified future date.Our ValuesSincere connections start with authenticity.Effective work is achieved by being curious.Success is reached by...
-
Technical Support Specialist
1 day ago
Batangas, Calabarzon, Philippines beBeeTechnical Full time ₱200,000 - ₱250,000Technical Support ProfessionalWe are seeking skilled and customer-focused technical support specialists to provide top-notch assistance to clients across various industries. As a remote technical support specialist, you will respond to technical inquiries, resolve hardware, software, and connectivity issues, and guide users through solutions with patience...
-
Technical Support Professional
2 days ago
Batangas, Calabarzon, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000Job OpportunityWe are currently seeking skilled and customer-focused Technical Support Professionals to provide technical assistance and troubleshooting support for a variety of clients across industries.Responsibilities include responding to inbound technical support requests, diagnosing and troubleshooting hardware, software, and network issues, guiding...
-
Technical Support Professional
2 days ago
Batangas, Calabarzon, Philippines beBeeTechnical Full time ₱5,310,000 - ₱6,210,000Technical Support RoleWe are seeking a highly motivated and detail-oriented individual to provide technical support to end users across the organization. This remote role is crucial in delivering exceptional IT service to employees at all levels, including senior and executive leadership.The ideal candidate will have hands-on experience with PCs and Apple...
-
Technical Support Specialist
2 days ago
Batangas, Calabarzon, Philippines beBeeTechnical Full time ₱1,800,000 - ₱2,200,000Job Title: Technical Support SpecialistWe are seeking a skilled and detail-oriented Technical Support Specialist to join our team. In this role, you will provide timely and accurate technical support to clients via phone, email, and instant messaging.About the Role:Provide first-level technical support for software applications, hardware devices, and network...
-
Technical Support Specialist
2 days ago
Batangas, Calabarzon, Philippines beBeeJob Full time ₱1,500,000 - ₱2,500,000About Our OpportunityWe are seeking a skilled and ambitious professional to join our technical support team. This role offers a unique opportunity to develop expertise in software, systems, and applications.This is a long-term career opportunity that requires 18–24 months of structured learning before mastery. We are seeking individuals committed to...
-
Technical Support Professional
2 days ago
Batangas, Calabarzon, Philippines beBeeCustomerSupport Full time $60,000 - $80,000About the RoleWe are seeking a Customer Support Specialist to join our team. In this role, you will provide exceptional customer support via chats and emails, build positive relationships with customers, meet team KPIs, stay up-to-date with cutting-edge technology, and securely work with customers' sensitive information.This is an opportunity to thrive in a...
-
Senior Technical Support Expert
2 days ago
Batangas, Calabarzon, Philippines beBeeTechnical Full time ₱2,400,000 - ₱4,200,000Job SummaryWe are seeking a seasoned technical support expert to join our global team. This is a remote, full-time opportunity where you'll work on challenging technical issues and collaborate with cross-functional teams.Deliver advanced support for customers worldwide on MDM/UEM platforms.Troubleshoot and resolve complex technical problems...
-
Technical Support Specialist
2 days ago
Batangas, Calabarzon, Philippines beBeeSecurity Full time ₱292,800 - ₱456,000As a technical support engineer you will be responsible for delivering exceptional customer service and resolving technical issues in a timely manner.Key Responsibilities:Support customers via phone, email, or remote desktopTroubleshoot and resolve technical problems using specific software tools and strategiesLearn and adapt to new technologies and...
