Technical Support Specialist

2 days ago

Batangas, Calabarzon, Philippines beBeeJob Full time ₱1,500,000 - ₱2,500,000
About Our Opportunity

We are seeking a skilled and ambitious professional to join our technical support team. This role offers a unique opportunity to develop expertise in software, systems, and applications.

This is a long-term career opportunity that requires 18–24 months of structured learning before mastery. We are seeking individuals committed to developing with us over multiple years.

Key Responsibilities
  • Provide first-level support to end users, resolving or escalating issues related to software, systems, and applications.
  • Troubleshoot technical problems, document incidents, and ensure timely resolution.
  • Collaborate with internal teams to escalate unresolved issues and follow up on progress.
  • Gain in-depth knowledge of company products, services, and business domains through structured training and on-the-job learning.
  • Participate in continuous improvement initiatives to enhance support processes and user experience.
  • Prepare and maintain helpdesk documentation and user guides as needed.
Requirements
  • A degree in Computer Science, Information Technology, or a related field is preferred. Business graduates with strong analytical skills and technical aptitude will also be considered.
  • Strong problem-solving skills and an eagerness to learn new systems and technologies.
  • Excellent communication skills and a customer-focused mindset. You thrive in dynamic environments, adapt quickly to new tools and industries, and are an excellent communicator — able to explain technical concepts clearly to non-technical stakeholders.
  • Demonstrated ambition to grow into advanced roles within the organization.
  • Flexibility to work UK or US operational hours, depending on business needs.
  • Prior helpdesk or support experience is a plus, but not required—we are ready to invest in the right candidate.
Our Hiring Process
  • Phone screening
  • Technical Test
  • Behavioral interview
  • Candidate interview

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