Expert Technical Support Professional

11 hours ago

Batangas, Calabarzon, Philippines beBeeProfessionalism Full time ₱2,500 - ₱4,000
Technical Support Specialist

About Us

  • We deliver exceptional client experiences through our team's expertise.
  • We employ a dynamic workforce of over 1,000 members across five countries and strive to grow to 5,000 by a specified future date.

Our Values

  • Sincere connections start with authenticity.
  • Effective work is achieved by being curious.
  • Success is reached by remaining dynamic.
  • Our achievements combine ambitious vision with operational excellence.
  • Empathy is at the heart of great partnerships.

Job Role

This position involves providing technical assistance, troubleshooting, and guidance for our product in a fast-paced environment.

A successful Technical Support Specialist must be efficient, composed, and professional, with a strong understanding of our services and team needs.

Why We're Looking for You

We're seeking impact-driven individuals who share our passion for helping us grow and achieve our purpose.

Key Responsibilities

  • Install, modify, and repair computer hardware and software systems.
  • Resolve technical issues and troubleshoot problems to maintain productivity.
  • Maintain system functionality by testing computer components.
  • Help design and implement networks.
  • Consult with users to determine their technical needs and assist in placing orders.
  • Maximize computer systems capabilities by studying technical applications and making recommendations.
  • Test compatibility of new programs with existing ones.
  • Gather data to identify and evaluate technical purchasing options.
  • Confirm program objectives and specifications by testing new programs.
  • Evaluate vendor-supplied software by studying user objectives and testing software compatibility.
  • Install software and necessary applications for workflow.
  • Train users on new software.
  • Maintain system capability by testing computer components.
  • Carry out software, network, and database performance tuning.
  • Document hardware and software updates.
  • Stay up-to-date on technical advancements.
  • Prepare reference material for users.
  • Support other team members.

Required Skills and Qualifications

You should have:

  • Curiosity and authenticity.
  • An analytical mind with attention to detail.
  • Passion for delivering exceptional client experiences.

Requirements

  • 2 years of technical support experience.
  • Experience in installing and uninstalling apps.
  • General knowledge of web-based and mobile apps.
  • Ability to thrive in a dynamic environment.
  • Metrics-driven and able to handle high volumes of customer interactions.
  • Strong conflict resolution skills.
  • Native or near-native written and spoken English.
  • Ability to convey tone via written communications.
  • Creative problem-solving skills.
  • Impeccable judgment.
  • Loads of empathy.
  • Proactive attitude and ability to work with limited supervision.

  • Technical Support Expert

    14 hours ago

    Batangas, Calabarzon, Philippines beBeeExpert Full time ₱5,100 - ₱6,200

    Job Description:We are seeking a skilled Technical Support Expert to join our team. This role involves providing expert technical support, feature explanations, and best practice guidance for our product. As a Technical Support Expert, you will work closely with customers, partners, and colleagues to ensure high client satisfaction and professionalism in a...

  • Technical Support Expert

    15 hours ago

    Batangas, Calabarzon, Philippines beBeeSupport Full time $60,000 - $90,000

    Technical Support ExpertAbout the Role:We are seeking an experienced Technical Support Specialist to join our team.The ideal candidate will have a strong background in customer support, with excellent communication and problem-solving skills.Responsibilities include providing expert support on products, troubleshooting technical challenges, and contributing...

  • Senior Technical Support Expert

    18 hours ago

    Batangas, Calabarzon, Philippines beBeeTechnical Full time ₱2,400,000 - ₱4,200,000

    Job SummaryWe are seeking a seasoned technical support expert to join our global team. This is a remote, full-time opportunity where you'll work on challenging technical issues and collaborate with cross-functional teams.Deliver advanced support for customers worldwide on MDM/UEM platforms.Troubleshoot and resolve complex technical problems...

  • Expert Technical Financial Professional

    11 hours ago

    Batangas, Calabarzon, Philippines beBeeTechnicalProfessional Full time $100,000 - $120,000

    We're seeking a skilled technical professional to join our team as an Application Support Specialist.Job Overview:This role involves providing expert application support for financial management solutions in a non-call center environment. The successful candidate will be responsible for helping customers maximize the effectiveness of our software product,...

  • Technical Solutions Expert

    17 hours ago

    Batangas, Calabarzon, Philippines beBeeSolution Full time $80,000 - $100,000

    Technical Solutions ExpertWe are seeking a skilled Technical Solutions Expert to join our Revenue Operation Department. As a technical expert, you will be a strategic partner to sales teams and a strong communicator.Key Responsibilities:Engage in functional & technical discussions with customers, understanding their requirements and pain points.Design and...

  • Technical Service Expert

    15 hours ago

    Batangas, Calabarzon, Philippines beBeeTechnical Full time ₱750,000 - ₱1,234,567

    Job OpportunityWe are seeking a skilled professional to join our team as a Technical Support Specialist. In this role, you will provide expert support on various technical issues, troubleshoot problems via live chat and tickets, and contribute to different teams or projects that enhance the customer experience.Key ResponsibilitiesProvide expert support on...

  • Technical Solutions Expert

    15 hours ago

    Batangas, Calabarzon, Philippines beBeeExpert Full time ₱100,000 - ₱120,000

    Job Title:Technical Solutions ExpertJob Description:We are seeking skilled and customer-focused Technical Solutions Experts to provide technical assistance and troubleshooting support for a variety of clients across industries.In this role, you'll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users...

  • Technical Expert

    12 hours ago

    Batangas, Calabarzon, Philippines beBeeExpert Full time $80,000 - $120,000

    Key Role DescriptionWe are seeking a highly skilled technical professional who combines art and science to drive innovation in our marketing solutions.Our ideal candidate is someone who thinks critically, investigates all potential solutions, and is open to change.They have industry knowledge, a passion to serve, and care for the enablement of others.As a...

  • Technical Support Specialist

    15 hours ago

    Batangas, Calabarzon, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000

    Job Opportunity OverviewWe are seeking a skilled and customer-focused technical support specialist to provide expert assistance and troubleshooting guidance for clients across various industries.As a key member of our team, you will respond to technical inquiries, diagnose and resolve hardware, software, and connectivity issues, and guide users through...

  • Technical Knowledge Expert

    18 hours ago

    Batangas, Calabarzon, Philippines beBeeTechnical Full time $81,923 - $123,456

    Job Title: Technical Knowledge Expert    We are seeking a seasoned Technical Knowledge Expert to lead and manage our organization's knowledge management function.    As the ideal candidate, you will possess exceptional technical acumen, outstanding linguistic proficiency, and the ability to translate complex technical concepts into clear, actionable...