Technical Support Specialist

1 day ago

Batangas, Calabarzon, Philippines beBeeSecurity Full time ₱292,800 - ₱456,000

As a technical support engineer you will be responsible for delivering exceptional customer service and resolving technical issues in a timely manner.

Key Responsibilities:
  • Support customers via phone, email, or remote desktop
  • Troubleshoot and resolve technical problems using specific software tools and strategies
  • Learn and adapt to new technologies and processes to continuously improve our services
Requirements:
  • Strong technical knowledge of IT security concepts including antivirus, networking, and encryption technologies
  • Excellent verbal and written communication skills to effectively lead customers through issue resolution
  • Ability to handle escalated calls with good judgment and sound recommendations
  • Advanced computer skills and at least 1 year experience in Linux, Unix, DNS, Networking, Network security, Apache, Proxies, Email security, HTTP protocol, bash, web proxy, web security, spam filtering, Active Directory
  • Understanding of network protocols like HTTP, SMTP, FTP, SMB, DNS, DHCP
  • Basic to intermediate knowledge of security, firewalls, and cloud
Preferred Qualifications:
  • Any networking type certifications (CCNA, etc)
  • Basic knowledge on remediation of malware/viruses/Trojans
  • Basic knowledge on Virtualization (MS System Center Virtual Machine Manager and/or VMware)
  • Bachelor's degree in Information Technology/Computer Science or equivalent work experience
What We Offer:
  • A dynamic and supportive team environment
  • Opportunities for professional growth and development
  • A comprehensive benefits package including medical, dental, and vision coverage
  • Generous paid time off and holidays
Why Work With Us:
  • Our commitment to diversity and inclusion creates a welcoming and inclusive workplace
  • Our employee-led networks foster community and education around social issues
  • We prioritize employee wellbeing through fitness challenges, trivia competitions, and monthly wellbeing webinars

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