Senior Technical Support Expert

3 hours ago


Batangas, Calabarzon, Philippines beBeeTechnical Full time ₱2,400,000 - ₱4,200,000

Job Summary

We are seeking a seasoned technical support expert to join our global team. This is a remote, full-time opportunity where you'll work on challenging technical issues and collaborate with cross-functional teams.

  • Deliver advanced support for customers worldwide on MDM/UEM platforms.
  • Troubleshoot and resolve complex technical problems efficiently.
  • Elevate and collaborate with cross-functional teams to resolve product-related matters.
  • Develop knowledge base articles and training materials.
  • Mentor junior engineers and share best practices.
  • Manage escalations with urgency and professionalism.
Requirements
  • 5+ years in technical support (enterprise software/SaaS).
  • Strong experience with VMware Workspace ONE, Microsoft Intune, MobileIron, or IBM MaaS360.
  • Excellent troubleshooting and communication skills.
  • Familiarity with tools like Zendesk, Freshdesk, Jira, Salesforce.
  • Ability to thrive in a fast-paced environment.


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