Financial Recovery Specialist

5 days ago

San Fernando, Central Luzon, Philippines beBeeCommunicator Full time ₱35,000 - ₱55,000
Job Opportunity

MCI is a leading business solutions provider that delivers tailored services to clients. We focus on innovation and excellence, establishing ourselves as trusted partners.

We seek skilled communicators with a passion for resolving financial challenges and helping customers find solutions. Ideal candidates thrive in fast-paced environments and are committed to delivering exceptional service while recovering outstanding balances.

Key Responsibilities
  • Customer Outreach: Initiate inbound and outbound calls to discuss overdue accounts and payment options.
  • Account Analysis: Review account histories to assess balances, payment status, and reasons for delinquency.
  • Negotiation & Resolution: Negotiate payment arrangements with empathy and professionalism.
  • Payment Processing: Manage payment plans according to established policies.
  • Documentation: Maintain accurate records of interactions, agreements, and updates.
  • Compliance: Ensure activities align with regulations.
  • Customer Support: Address inquiries, resolve disputes, and prevent future delinquencies.
  • Reporting: Generate reports on collection efforts and account statuses.
  • Continuous Improvement: Stay informed on industry best practices and participate in training.
Requirements
  • Must be 18 years or older
  • High school diploma or equivalent
  • 6+ months experience in collections, billing, or customer service
  • Understanding of collections and billing procedures
  • Excellent communication skills
  • Ability to handle challenging conversations professionally
  • Proficient in CRM and collection software
  • Typing speed of 45+ WPM
  • Detail-oriented with strong organizational skills
  • Goal-driven and motivated
  • Ability to multi-task and work independently
  • Customer-first mindset
  • Comfortable in fast-paced environments

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