Call Center Agent

4 weeks ago

San Fernando, Central Luzon, Philippines MCI Full time

San Fernando, PH

JOB TYPE

Full-Time

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are looking for a Collections Specialist who is a skilled communicator with a passion for resolving financial challenges and helping customers find solutions. The ideal candidate thrives in a fast-paced, goal-driven environment and is committed to delivering exceptional service while recovering outstanding balances.

To be considered, applicants must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities
  • Customer Outreach: Initiate inbound and outbound calls to discuss overdue accounts and payment options.
  • Account Analysis: Review account histories to assess balances, payment status, and reasons for delinquency.
  • Negotiation & Resolution: Negotiate payment arrangements with empathy and professionalism.
  • Payment Processing: Manage payment plans according to company policies.
  • Documentation: Keep accurate records of interactions, agreements, and updates.
  • Compliance: Ensure activities align with regulations.
  • Customer Support: Address inquiries, resolve disputes, and prevent future delinquencies.
  • Reporting: Generate reports on collection efforts and account statuses.
  • Continuous Improvement: Stay informed on industry best practices and participate in training.
Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • 6+ months experience in collections, billing, or customer service
  • Understanding of collections and billing procedures
  • Excellent communication skills
  • Ability to handle challenging conversations professionally
  • Proficient in CRM and collection software
  • Typing speed of 45+ WPM
  • Detail-oriented with strong organizational skills
  • Goal-driven and motivated
  • Ability to multi-task and work independently
  • Customer-first mindset
  • Comfortable in a fast-paced environment
Conditions of Employment
  • Must be authorized to work in the country
  • Willing to undergo background/security investigation and drug screening
Compensation & Benefits

We offer competitive compensation based on experience, along with benefits such as HMO coverage, dental assistance, training, allowances, bonuses, and opportunities for growth. Our benefits are tailored to fit diverse needs across locations.

Physical Requirements

This role involves sedentary work in a professional office environment, with occasional movement and exertion up to 40 pounds.

Reasonable Accommodation

We provide accommodations for qualified individuals with disabilities, in accordance with ADA policies. Please contact HR for assistance.

Diversity & Equality

We embrace diversity and are committed to an inclusive environment free from discrimination and harassment, based solely on merit and qualifications.

About MCI

MCI helps clients improve CX and DX through innovative solutions, including BPO, IT services, and more. Recognized as a fast-growing company, MCI employs over 10,000 people across various subsidiaries and locations, serving over 150 clients in North America.

Disclaimer

This job description provides a general overview and is not exhaustive. Duties and responsibilities may change. Employment is at-will, and descriptions are subject to revision at any time.

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