Overnight Delivery Coordinator

1 week ago

Dumaguete, Central Visayas, Philippines beBeeLogistics Full time $45,000 - $65,000

Are you looking for a challenging role that offers opportunities to grow? We are seeking a skilled Overnight Dispatcher who will be responsible for facilitating same-day deliveries across the US. As part of our team, you will work closely with cross-functional teams and driver agents to ensure seamless delivery experiences.

Key Responsibilities
  • Dispatch deliveries in assigned markets and create efficient routes based on driver schedules, customer needs, and service level due times.
  • Show mastery of CXT dispatch systems and use this knowledge to optimize delivery processes.
  • Communicate effectively with customers via phone and email to resolve issues promptly while maintaining a professional tone.
  • Display expertise in Dialpad and Zendesk, our telephone and ticketing systems, to provide timely support to drivers.
  • Achieve high on-time delivery metrics by working closely with drivers and ensuring they have the necessary resources to meet their targets.
  • Provide feedback to General Managers, City Managers, and Supervisors regarding driver performance and supply needs.
  • Develop comprehensive knowledge of clients, drivers, and market-specific needs to drive business growth.
Requirements
  • Strong communication and interpersonal skills to build effective relationships with stakeholders.
  • Be responsible and dependable to meet deadlines and deliver results.
  • Demonstrate excellent customer service skills to ensure customer satisfaction.
  • Stay up-to-date with new software technologies and adapt quickly to changing market conditions.
  • Ability to run operationally efficient projects and teams to achieve business objectives.
  • Passion for logistics and executing rigorous business practices.
  • Familiarity with Google Office Suite.
  • Experience working in a remote environment.
  • HMO with dependent coverage.
  • Life insurance.
  • 20 PTO credits annually.
  • Opportunities for career growth and development.
  • Laptop provided by the company.

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