Virtual Customer Experience Expert

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeCareer Full time ₱100,000 - ₱120,000
Customer Service Representative Role

MCI specializes in delivering tailored solutions to meet the diverse needs of clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

The company is seeking enthusiastic Customer Service Representatives to support various inbound and outbound customer service initiatives for a range of well-known clients. In this role, you will handle incoming inquiries, proactively reach out to existing customers, and promote new products and services while delivering exceptional service.

Key Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
Requirements
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work from home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • High speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.

We offer a competitive compensation package, including health insurance, dental coverage, and performance bonuses. The ideal candidate will possess excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences.

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