Key Performance Operations Coordinator

2 weeks ago


Porac, Philippines beBeeMerchant Full time ₱600,000 - ₱1,000,000

We are looking for a highly skilled Merchant Support Coordinator to join our team.

Job Description

This role will involve executing commercial rates setup and other operational tasks based on a set of standard operating procedures. The ideal candidate will have 1-3 years experience in an operations role, preferably in the e-commerce industry.

The successful candidate will be responsible for understanding merchant specific requirements and conducting checks accordingly. They will also monitor issues and conduct daily quality control tasks, providing support for markets with accuracy and promptness to meet service level agreements.

In addition, they will properly escalate unresolved issues to the appropriate internal teams after due diligence checks and follow through with resolution. The Merchant Support Coordinator will also support testing and QAs for new operations processes.

Required Skills and Qualifications
  • Strong attention to detail and ability to maintain a thorough understanding of the latest standard operating procedures and any updates or revisions.
  • Good communication skills with a strong customer focus.
  • Basic analytical and troubleshooting skills, able to use dashboards/MS Excel/Gsheets functions for basic data processing and analysis.
  • Demonstrated use of Generative AI tools (e.g. ChatGPT, Cursor) to develop new or improve workflows, enhance productivity, and drive efficiency at scale.
Benefits
  • Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
  • Competitive compensation based on your performance.
  • Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.
  • Work-From-Anywhere benefit to enable you to thrive personally and professionally.
Others

ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



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