Optimize Team Performance Coordinator

2 weeks ago

Porac, Philippines beBeeResourceUtilization Full time ₱55,000 - ₱95,000

Are you passionate about optimizing team performance and resource utilization?

This role is a fantastic opportunity to join our organization and take on a key responsibility in ensuring that engineers are utilized to their full capacity.

You will be coordinating all IT resources to drive completion of tasks and ensure efficient resource utilization, making a significant impact on the overall success of our support department.

  • Scheduling engineering calendars and tickets for a global support organization across several time zones is a critical aspect of this position.
  • Coordinating scheduling of work with internal resources and client contacts is also an essential part of this role.

The ideal candidate will possess strong communication and interpersonal skills, specifically strong customer service skills, and be able to handle potentially challenging customer interactions with ease.

A degree or equivalent work experience is required, and experience in the MSP industry, working with MSP tools, ticketing systems such as ConnectWise Manage or similar, and 3 or more years of customer service experience are highly desirable.

We strive to maintain a diverse and inclusive workplace, where everyone has equal opportunities to grow and thrive. If you are a motivated and detail-oriented individual who enjoys working in a fast-paced environment, we encourage you to apply for this exciting opportunity

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