Workforce Management Specialist

Job Title: WFM SchedulerThe primary objective of this role is to manage and optimize workforce schedules to ensure seamless customer service delivery. A key responsibility includes creating detailed reports on historical call volume, handle time, and operating performance to inform strategic planning.Create comprehensive forecasts to determine the required...

The Responsibilities:● Supervises 20 Real time Analysts Globally● Perform one on one coaching with the RTA's● Train and Orient new RTA's● Analyze intra-day staffing reports and recommends changes to staffing in order to meetservice level client expectations and requirements.● Make objective recommendations on incident management● Coordinates with...

Planate Management Group (PMG) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Alexandria, Virginia, and Orlando, Florida USA with technical support centers in South East Asia and East Africa, that provide program management and facilities engineering services worldwide. Planate is a small business provider of planning, design,...

Real Time Workforce Management SupervisorThe WFM Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves its key performance indicators and its daily, weekly, monthly, and quarterly goals. The RTA Supervisor works with the Workforce Manager and internal business leaders to determine corrective actions to mitigate events...

Job Opportunity: Lead Customer Support SpecialistCareer Advancement and Professional Growth:As a Lead Customer Support Specialist, you will play a crucial role in driving the success of our team by providing exceptional support to our customers. Your primary responsibilities will include:Main Responsibilities:Providing floor support, learning sessions,...

Job Description:We are seeking a skilled Data Insights Specialist to join our team. As a key member of our organization, you will be responsible for analyzing complex data and presenting insights that drive business growth.Responsibilities:Analyze large datasets to identify trends, patterns, and correlations.Develop and maintain reports, dashboards, and...

Ensure compliance with account policies and processes to achieve established levels of productivity and efficiency. It ensures that it identifies the needs of the internal or external customer, even those not expressed, in order to offer solutions that truly meet those needs. Advise the Account Manager on the best strategies to implement in each of the...

Develop and implement HR policies and procedures aligned with company goalsManage full-cycle recruitment, onboarding, and offboarding processesOversee employee relations, conflict resolution, and disciplinary actionsAdminister compensation, benefits, and leave programsConduct performance reviews and support employee development plansEnsure compliance with...

SUPERVISING TECHNICAL EDUCATION AND SKILLS DEVELOPMENT SPECIALISTPOSITION: SUPERVISING TECHNICAL EDUCATION AND SKILLS DEVELOPMENT SPECIALISTITEM NUMBER: TESDAB-SVTESDS OFFICE: PROVINCIAL OFFICE – ILOILO, TESDA REGION VISALARY: SG-22 (PhP 74, PERA: P2,000.00THE HIREE WILL BE RESPONSIBLE FOR THE FOLLOWING:Assists the Provincial Director in managing the...

The Manager, Call Center Operations will lead a team of Supervisors by providing them with direction, support, and career development. Demonstrate innovation by enhancing or creating processes that will improve customer satisfaction, increase productivity, cultivate sales, and improve the performance of Supervisors and Representatives. Improve team member...