Lead Customer Support Specialist

2 weeks ago

Iloilo City, Western Visayas, Philippines beBeeCustomer Full time

Job Opportunity: Lead Customer Support Specialist

Career Advancement and Professional Growth:

As a Lead Customer Support Specialist, you will play a crucial role in driving the success of our team by providing exceptional support to our customers. Your primary responsibilities will include:

Main Responsibilities:

  • Providing floor support, learning sessions, coaching & feedback to agents.
  • Assisting in driving metrics of the team.
  • Monitoring closure of service levels regularly.
  • Ensuring prompt escalations to Team Captain.
  • Supervising team in the absence of the Team Captain.
  • Monitoring performance and quality scores of team.
  • Taking production calls as well as escalated calls.

Key Skills and Qualifications:

To be successful in this role, you will need:

  • A minimum of two years of college education with at least 12 to 18 months of call center experience.
  • The ability to think clearly and explain complex issues effectively, both verbally and in writing.
  • Demonstrated product expertise.
  • Dependability with proficient attention to detail and ability to solve complex issues.
  • The ability to train others.
  • A willingness to report onsite with shifting schedules.

Why Join Our Team:

We are committed to creating a diverse and inclusive work environment where everyone has the opportunity to grow and succeed. We offer competitive compensation and benefits packages, as well as opportunities for professional development and career advancement.

About Us:

We are an equal opportunity employer and value diversity in our workforce. We do not discriminate based on race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.

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