Customer Relationship Strategist

3 days ago

Cebu City, Central Visayas, Philippines beBeeCustomerSuccess Full time $120,000 - $150,000

Are you a customer-facing professional seeking a challenging role in a dynamic environment? We are looking for an experienced Customer Success Manager to join our team.

About the Role

This position is responsible for ensuring that customers derive maximum value from our product and achieve their business objectives. You will be working closely with our clients to understand their needs, develop strategies to address their challenges, and provide proactive support to ensure seamless integration and optimal utilization of our solution.

Key Responsibilities
  • Manage a portfolio of mid-market and enterprise accounts to maximize the impact and value of our solution to users, stakeholders, and their business.
  • Develop and maintain multi-threaded relationships to ensure a deep understanding of customer business goals and a solution deployment that helps them achieve those goals.
  • Conduct regular customer check-ins to share outcomes, address any issues, and identify opportunities for optimization and growth.
  • Analyze customer usage metrics to identify features that might provide value and proactively lead upsell conversations.
  • Monitor customer health metrics and develop proactive plans to address areas of concern.
  • Assist with technical support as needed.
Requirements
  • 5+ years of B2B SaaS CSM experience managing a portfolio of 40+ accounts with a successful renewals track record.
  • 2+ years of customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey.
  • 2+ years of SDR or SDR management experience.
  • Familiarity with sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo.
  • Comfortable with data analytics and experience using data to proactively identify customer challenges.
  • Excellent written and verbal communication skills.
  • Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup.
  • Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment.

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