Customer Success Specialist

17 hours ago

Cebu City, Central Visayas, Philippines beBeeCustomerSuccess Full time ₱800,000 - ₱1,200,000

Job Title: Customer Success Strategist

Overview

We are seeking a highly skilled and customer-focused professional to assume the role of Customer Success Strategist. This key position is responsible for ensuring optimal client satisfaction, driving product adoption, and fostering long-term relationships with clients. The selected candidate will serve as the primary point of contact for our customers, guiding them in achieving their business objectives through effective use of our products and services.

Key Responsibilities
  • Establish and maintain robust relationships with clients to ensure satisfaction and retention.
  • Provide strategic guidance to clients, helping them understand their needs and achieve success.
  • Onboard new clients seamlessly, ensuring a smooth transition into using our products and services.
  • Maintain continuous engagement with clients, proactively monitoring usage data to identify opportunities for improvement.
  • Address client concerns and escalate issues when necessary, guaranteeing prompt resolution.
  • Collaborate with sales, marketing, and product teams to enhance the overall client experience.
  • Conduct regular check-ins and business reviews with clients to assess progress and address any challenges.
  • Identify opportunities for upselling and cross-selling to maximize client value.
  • Promote clients' feedback internally, ensuring it contributes to product development and improvement.
Requirements
  • Bachelor's degree in Business, Marketing, Communications, or a related field.
  • A minimum of 3 years of experience in customer success, account management, or a related role.
  • Preferably experienced in SaaS, technology, or B2B industries.
  • Strong understanding of customer relationship management principles.
Skills & Competencies
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Ability to analyze data and derive actionable insights.
  • Proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success tools.
  • Self-motivated with the ability to work independently and collaboratively.
  • Strong organizational skills and attention to detail.
  • Ability to handle multiple priorities and meet deadlines.
Benefits
  • Competitive salary and performance-based bonuses.
  • Comprehensive health and wellness benefits.
  • Professional development opportunities.
  • A dynamic and collaborative work environment.
Job Details
  • Seniority level: Mid-Senior level.
  • Employment type: Full-time.
  • Job function: Other.
  • Industries: Technology, Information and Internet.

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