Customer Relationship Manager

3 days ago

Cebu City, Central Visayas, Philippines beBeeCustomer Full time $35,000 - $55,000

We are seeking a dedicated and experienced professional to manage customer relationships and provide high-quality service.

Job Description

The ideal candidate will be responsible for handling complex customer inquiries, resolving issues promptly, and maintaining excellent communication skills. This role involves working closely with internal teams to ensure timely and accurate intervention of customer complaints and SRs.

Responsibilities:
  • Premium Account Management - Proactively manage key customer accounts to ensure satisfaction and loyalty.
  • Customer Support - Respond to customer queries via email, live chat, video, and phone in a timely and professional manner.
  • Issue Resolution - Identify and resolve customer complaints and issues promptly, escalating serious matters to management when necessary.
  • Continuous Improvement - Analyze customer feedback and identify opportunities for improvement, implementing changes to enhance the overall customer experience.
Required Skills and Qualifications
  • Bachelor's Degree
  • At least 3 years of customer service experience or similar
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
Benefits
  • Opportunity to work with a global technology leader
  • Competitive salary and benefits package
  • Ongoing training and development opportunities
Others

Lexmark is committed to conducting business in accordance with laws and standards; adhere to the Lexmark Code of Conduct.

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