Customer Success Strategist

1 day ago

Cebu City, Central Visayas, Philippines beBeeCustomerSuccess Full time ₱800,000 - ₱1,500,000
Job Summary:

The role of a Customer Success Strategist involves acting as the primary point of contact for clients, ensuring their satisfaction and success throughout engagement. This includes onboarding new clients, building strong relationships through proactive support, and resolving client issues promptly.

This position fosters long-term relationships, ensures customer satisfaction, and drives retention by working closely with internal teams to deliver timely and accurate results.

Key Responsibilities:

  • Act as the primary point of contact for clients to ensure their satisfaction and success.
  • Onboard new clients by helping them understand services, processes, and value propositions.
  • Build strong relationships through proactive support, regular check-ins, and clear communication about project timelines and updates.
  • Resolve client issues promptly by working closely with internal teams.
  • Monitor client satisfaction and make recommendations for service improvements.
  • Collaborate with project managers to ensure timely delivery of client projects.
  • Help clients understand technical details and guide them through complex processes in simple language.
  • Prepare reports on customer feedback and project outcomes to identify trends and areas for improvement.
  • Identify opportunities to enhance the customer experience and work on strategies for retention and growth.
Requirements:
  • Bachelor's degree in Business Administration, Communications, or a related field.
  • 3-5 years of experience in customer service, account management, or a client-facing role.
  • Excellent verbal and written communication skills to explain technical concepts.
  • Strong interpersonal skills to build and maintain positive client relationships.
  • Highly organized and detail-oriented, managing multiple tasks and projects simultaneously.
  • Problem-solving skills to handle challenging situations and resolve issues effectively.

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