Service Desk Technical Support Specialist

1 week ago


Pagadian, Zamboanga Peninsula, Philippines beBeeCustomerSupport Full time ₱3,200,000 - ₱4,800,000
Service Desk Operator Role

Are you a technical support enthusiast looking for a challenging opportunity? We are seeking an experienced Service Desk Operator to join our team.

The Service Desk Operator will be responsible for providing timely and effective technical support to customers via various communication channels. The ideal candidate will possess excellent problem-solving skills, strong communication abilities, and a customer-centric approach.

Key Responsibilities:
  • Technical Support: Respond to customer inquiries and resolve technical issues in a timely and professional manner.
  • Issue Triage: Analyze and categorize customer requests to ensure prompt resolution.
  • Communication: Maintain regular communication with customers throughout the issue resolution process.
Requirements:
  • Education: High school diploma or equivalent required; Bachelor's degree in IT or related field preferred.
  • Experience: Prior experience in customer service, technical support, or help desk environment beneficial.
  • Skills: Excellent problem-solving skills, strong communication abilities, and a customer-centric approach.
Benefits:
  • Competitive Salary Package: Enjoy a competitive salary package that reflects your skills and experience.
  • Opportunities for Growth: Develop your career with opportunities for growth and advancement within our company.
Why Join Us?

Our company is committed to making a positive impact on our customers' lives. As a Service Desk Operator, you will have the opportunity to make a real difference by providing exceptional technical support and resolving complex issues.



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