Technical Services Professional

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeSupport Full time ₱4,500,000 - ₱6,000,000
IT Support Specialist

About Us:

We strive to empower individuals from developing countries by providing knowledge and resources to unleash their potential.

This role offers a challenging opportunity to practice your craft, work with a supportive IT Manager, and create value for our team.

This position will be part of the Management Team and will work closely with leadership in attaining company goals.

Main Responsibilities:

  • Be an Ambassador of Our Values and Culture: Ensure processes are aligned with our values at all times
  • Communicate and Uphold Company Values: Protect the best interest of the company.

Key Areas of Focus:

  • Plan ahead and be proactive to ensure zero downtime in operations
  • Exhibit excellent customer service when responding to IT-related and Management-related requests
  • Continuously improve IT knowledge through training and skill development
  • Contribute ideas, solutions, and updates to the IT knowledge base
  • Build strong working relationships with the Management team, clients, and team members
  • Maintain hardware, software, and network systems across the company
  • Manage and follow through on open tickets to ensure proper response, documentation, and satisfactory resolution, keeping stakeholders updated on status and resolution times
  • Escalate unresolved cases to the IT Manager as needed
  • Evaluate current and upcoming hardware and software standards for possible utilization
    • Participate in IT projects and initiatives as assigned by the IT Manager
    • Ensure compliance with company policies, procedures, standards, and guidelines

You'll Be a Great Fit If:

  • You have at least 1–3 years IT support experience in a corporate Service Desk or other technical support role, with a background in Customer Service or IT Service Desk Analysis
  • You have excellent written, communication, and interpersonal skills
  • You have strong analytical, troubleshooting, and problem-solving skills
  • You are proficient in operating systems: Mac, Linux, Windows
  • You have a knowledge of PC/Laptop hardware components and troubleshooting
  • You have an experience with Windows networking, LAN/WAN, DNS, TCP/IP, firewall administration, and mobile devices
  • You have a familiarity with resolving remote connectivity issues
  • You have an ability to manage multiple priorities in a fast-paced environment

Bonus Qualifications:

  • You have an experience in supporting Macs
  • You have a knowledge of routers and firewalls
  • You have a skill in troubleshooting, Linux, and web hosting knowledge

What We Offer:

  • Competitive salary and professional development opportunities
  • Collaborative client partnerships and a fun, inclusive work environment
  • Opportunities for leadership, expertise, and global client exposure

  • IT Technical Assistance Professional

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeTechnical Full time $7,000 - $7,500

    Job Title: IT Support SpecialistThis role entails a highly skilled professional to provide remote technical assistance and troubleshooting services across various platforms, including Microsoft 365, Google Workspace, QuickBooks, and RMM tools.Key Responsibilities:Deliver technical support for Microsoft 365 and Google Workspace tenantsTroubleshoot issues in...

  • Technical Service Delivery Specialist

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeServiceoriented Full time $90,000 - $120,000

    Job OverviewWe are seeking a highly skilled professional to deliver superior service to business customers.Main Responsibilities:Manage and troubleshoot SDWAN networks, with an emphasis on Versa Networks.Support business data circuits, VoIP services, VPNs, Managed Routers, Firewalls, and other custom-managed services.Key Requirements:Ability to work...

  • Technical Services Expert

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeExpertise Full time $90,000 - $120,000

    Job Title: Technical Services ExpertAbout Our TeamWe provide comprehensive network, voice services, and IT security solutions for large corporations.Our proprietary platform helps consolidate core infrastructure into a single vendor.Main Responsibilities:Provide end-to-end technical support to customers with a focus on SDWAN (preferably Cato), Internet, and...

  • Service Desk Professional

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeSupport Full time $63,000 - $79,000

    Job Title: Service Desk AnalystWe are seeking a skilled professional to fill this role.About the JobThis is a full-time position responsible for providing end-user service desk support via phone, email, and chat.Main Responsibilities:Manage Incidents: Resolve technical issues within the ticketing system.Perform Daily Follow-ups: Document daily interactions...

  • Customer Service Professional

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeCustomerSupport Full time ₱3,000,000 - ₱5,000,000

    Customer Support SpecialistWe are seeking a highly skilled and experienced Customer Support Specialist to join our team. The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have a passion for delivering exceptional customer service.About the RoleAddress customer inquiries through various channels,...

  • Technical Support Professional

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeTechnical Full time $40,000 - $60,000

    Job Title: Technical Support ProfessionalThe role of the Technical Support Professional involves delivering top-notch customer experiences by providing expert assistance with technical issues and product-related inquiries.Key responsibilities include:Providing prompt and effective support via live chat, email, and tickets to meet customer...

  • Remote Technical Support Professional

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeTechnical Full time ₱6,000 - ₱7,200

    Technical Support RoleWe are seeking a skilled Technical Support Specialist to join our team. As a key member, you will provide remote support to our clients, ensuring prompt resolutions and documenting processes.Key Responsibilities:Manage and update support tickets for efficient tracking.Troubleshoot technical issues and document resolution...

  • Technical Solutions Professional

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeCustomer Full time ₱1,215,000 - ₱1,700,000

    Job Title: Customer Solutions EngineerThis role offers a unique opportunity to deliver exceptional customer experiences through diverse channels, including tickets, email, and video. You will be responsible for managing a wide range of issues from simple queries to intricate technical dilemmas, ensuring timely resolution and exceeding customer...

  • supervising technical education and skills development specialist

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines Technical Education and Skills Development Authority Full time

    SUPERVISING TECHNICAL EDUCATION AND SKILLS DEVELOPMENT SPECIALIST (RE-OPEN)POSITION: SUPERVISING TECHNICAL EDUCATION AND SKILLS DEVELOPMENT SPECIALIST (RE-OPEN)ITEM NUMBER: TESDAB-SVTESDS-154-2017OFFICE: REGIONAL OPERATIONS DIVISION (ROD), TESDA REGION IXSALARY: SG-22 (PhP 71, 511.00)PERA: P2,000.00Responsibilities50 % - Assists the Chief TESD Specialist in...

  • Technical Assistance Professional

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeCustomer Full time ₱1,000,000 - ₱1,200,000

    IT Support SpecialistWe are seeking a skilled IT support specialist to provide exceptional technical assistance to our clients. This is an excellent opportunity for a professional with hands-on experience troubleshooting support issues across numerous enterprises.Key Responsibilities:Create, modify and remove user accountsImplement security and group policy...