Advanced Technical Support Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeITSpecialist Full time ₱600,000 - ₱1,100,000
Job Overview

An experienced IT professional is needed to provide advanced technical support and troubleshooting for end-user devices, software applications, and company infrastructure.

This role involves managing help desk tickets, ensuring timely and effective communication, supporting network setup during onboarding or projects, and acting as a Level 3 escalation point.

The successful candidate will collaborate with vendors, implement SaaS solutions, address infrastructure alerts, and contribute to continuous process improvement within the IT department.

Key Responsibilities:
  • Troubleshooting issues related to End User Devices and Company Infrastructure.
  • Following proper company procedures, including response time, escalation, communication, and documentation.
  • Properly handling ticket workspaces in the help desk system.
  • Providing constant communication to avoid customer frustration.
  • Setting up networks during client onboarding or projects.
  • Working with vendor technical support to resolve issues or implement new solutions.
  • Implementing SaaS solutions as needed.
  • Addressing infrastructure issues discovered by NOC.
  • Documenting and improving department processes.
Qualifications:
  • 7+ years of IT Experience, including Desktop Support, Systems Engineering, and Systems Administration.
  • Helpdesk MSP experience.
  • Familiarity with RMM and PSA tools.
  • End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop and mobile device troubleshooting, deployment, and MDM.
  • Support of Cloud products: Office 365, SharePoint / OneDrive, Azure, Google.
  • Systems Administration: Knowledge of Microsoft Windows Server Platforms and Active Directory.
  • Basics of Exchange Server and SQL Server.
  • Support of BDR Products: Veeam, Azure, Local NAS.
  • Support of Cybersecurity products: Barracuda, Webroot, Ironscales, Axcient, Spanning.
  • Basic understanding and Support of Storage and Virtualization platforms: NAS OS, Dell Equallogic, Hyper-V, VMware.
  • Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching, VPN, and Firewalls.
Requirements:
  • Able to accept a long-term work-from-home arrangement.
  • Able to work a permanent night shift schedule.
Additional Details:
  • Seniority level: Mid-Senior level.
  • Employment type: Full-time.
  • Job function: Information Technology.
  • Industries: Outsourcing and Offshoring Consulting.

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