
Senior Operations Manager
2 days ago
We are seeking a highly skilled Business Process Specialist to migrate our jewelry company's core operations, including inventory management, customer relationships, sales tracking, invoicing, and integrations, to Zoho One.
The ideal candidate will ensure a seamless transition, optimize workflows, and manage the Zoho ecosystem effectively post-migration.
Key Responsibilities:- System Migration: Migrate inventory data, customer records, sales history, invoices, and integrations to Zoho with minimal disruption.
- Zoho CRM & Books Management: Configure and optimize Zoho CRM, Zoho Books, and other Zoho applications for sales and financial efficiency.
- Integration & Automation: Set up Zapier, Make (Integromat), or Pabbly Connect for smooth third-party integrations.
- Process Optimization: Develop custom Deluge scripts to automate tasks and enhance workflow efficiency.
- Security & User Management: Ensure data security, manage user roles and permissions, and establish best practices for system use.
- Training & Support: Provide training to team members on Zoho functionalities, troubleshoot system issues, and optimize performance.
- Ongoing System Maintenance: Regularly update Zoho applications, enhance system capabilities, and improve efficiency based on business needs.
Proven expertise in Zoho One (Zoho CRM, Zoho Books, Zoho Inventory, Zoho Analytics, Zoho Desk, and Zoho Creator).
Strong knowledge of automation tools (Deluge scripting, Zapier, Make/Integromat, Pabbly Connect).
Ability to integrate Zoho APIs with third-party applications (e-commerce, payment gateways, etc.).
Background in business process automation and optimization for retail industries.
Excellent analytical skills to assess workflow efficiency and implement improvements.
Ability to train and support users in Zoho functionalities and troubleshooting.
Detail-oriented and organized, ensuring data accuracy during migration and system management.
PREFERRED QUALIFICATIONS:- Experience working with e-commerce brands.
- Familiarity with accounting systems like QuickBooks for financial reconciliation.
- Knowledge of SEO/marketing tools for sales optimization within Zoho.
This is an exciting opportunity to join our team and contribute your skills and experience to drive business growth and success.
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