Technical Operations Manager

1 day ago

Marikina City, National Capital Region, Philippines beBeeOperational Full time $6,000 - $7,200
Senior Technical Operations Specialist

We are looking for a skilled professional to take on the role of Senior Technical Operations Specialist. As part of our team, you will play a vital role in managing ongoing escalations and investigations, ensuring seamless communication with partners and management during issue resolution.

The ideal candidate will have at least 3+ years of experience in similar roles and be able to successfully detect root cause of incidents reported and provide analysis of the solution design on a high level.

Responsibilities include:

  • Operational Ownership: Take full ownership of high-level monitoring for company operations, ensuring smooth and efficient processes across the business.
  • Incident Management & Resolution: Lead the management of escalations and incidents, driving swift resolutions and minimizing impact on business operations.
  • Problem-Solving & Innovation: Conduct in-depth technical investigations and collaborate in designing solutions that address complex challenges and improve system performance.
  • Data-Driven Insights: Leverage data analysis to validate hypotheses, uncover insights, and identify optimization opportunities that drive operational excellence and incident prevention.
  • Strategic Project Leadership: Play a pivotal role in supporting and leading strategic and operational projects that shape the direction and efficiency of the business.
  • Continuous Improvement: Proactively identify and implement key improvements in our product and tech systems from an operational perspective, making a tangible impact on performance.
  • Tool & Process Development: Work closely with the operations team to build, implement, and refine tools and processes that drive efficiency and streamline workflows.

Requirements:

  • At least 3+ years of experience in similar roles.
  • Successful detection of root cause of incidents reported and provision of analysis of the solution design on a high level.
  • Product-oriented mindset: ability to bring long-term risk prevention and mitigation strategies.
  • Comfortable investigating into complex SQL queries and relational databases.
  • Ability to develop strategies to predict, prevent, and address potential technical and operational bottlenecks and inefficiencies.
  • Familiarity with Jira, Prometheus, Grafana, New Relic, or other monitoring tools is a plus.
  • Strong analytical, independent, and tech-savvy skills.
  • Ability to collaborate with cross-functional teams to diagnose and resolve incoming technical issues, ensuring minimal disruptions to business operations.
  • Fluent English language skills.

This role is suitable for a remote-first, globally present individual with headquarters in Berlin. Fluency in English is required, as well as the ability to unravel complexity in a simple and understandable manner.

Benefits

This role offers a unique opportunity to work in a dynamic environment, collaborating with cross-functional teams to drive business growth and innovation.

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