Customer Enablement Operations Expert

7 days ago

Quezon City, National Capital Region, Philippines beBeeCustomerEnablement Full time ₱3,624,000 - ₱4,498,000

We are seeking a highly skilled Junior Customer Enablement Operations Specialist to join our team. This role involves providing exceptional support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Weekly To Do's: Send out reminders to team members to ensure timely updates in Open Air; Ensure all OpenAir projects are moved from the Finance stage; Send out reminders to project managers to update projects with status, as well as rolling estimates at completion; Assist with generating project status report files (XLS)
  • Monthly Billing and Invoice Reconciliation: Review Open Projects based on NetSuite reports; Check with Project Managers on what needs to be billed; Conduct OpenAir billing process
  • Monthly Service and Support Report Cards: Get billings forecast from project managers; Ensure project managers complete bookings updates in OpenAir; Compile support data from the Support Services team and generate report card slides; Compile services data and generate report card slides
  • Quarterly BoD Meeting Prep: Help prepare BoD slides for services and support
  • Ongoing Responsibilities: Maintain master XLS workbooks that support report card and BoD PPT creation; Maintain Services and Support Outlook distribution lists; Track service/support extraordinary software license assignments
  • Future Responsibilities: Generate CSAT surveys within Medallia; Help to create the Voice of the Customer report; Assist with collecting information for quarterly business reviews

The ideal candidate will have strong analytical and problem-solving skills, excellent communication and interpersonal skills, and the ability to work independently and collaboratively as part of a team.

What We Offer
  • Competitive compensation and benefits package, including above-market healthcare coverage and performance bonuses
  • A collaborative and inclusive work environment, with opportunities for continuous learning and career advancement
  • A flexible work arrangement that balances work and life

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