Junior Customer Enablement Operations Specialist

2 weeks ago

Quezon City, National Capital Region, Philippines MicroSourcing Full time $104,000 - $130,878 per year

Discover your 100% YOU with MircoSourcing

Position: Junior Customer Enablement Operations Specialist

Location: Global One, Eastwood, Global One, QC

Work setup & shift: Night Shift / Onsite

You'll Have

  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Job Summary
Weekly To Do's

  • Send out Friday reminders to team to get time into Open Air
  • Ensure all OpenAir projects are moved from the Finance stage
  • Send out reminders to project managers to update projects with status, as well as rolling estimates at completion
  • Assist with generating project status report file (XLS)

Monthly Billing and Invoice Reconciliation

  • Review Open Projects based on NetSuite report
  • Check with Project Managers on what needs to be billed
  • Conduct OpenAir billing process

Monthly Service and Support Report Cards

  • Get billings forecast from project managers
  • Ensure project managers complete bookings updates in OpenAir
  • Compile support data from the Support Services team and generate report card slides
  • Compile services data and generate report card slides

Quarterly BoD Meeting Prep

  • Help prepare BoD slides for services and support

Ongoing Responsibilities

  • Maintain master XLS workbook(s) that support report card and BoD PPT creation
  • Maintain Services and Support Outlook distribution list (i.e., via requests for adds/updates with IT Support)
  • Track service/support extraordinary software license assignments

Future Responsibilities

  • Generate CSAT surveys within Medallia
  • Help to create the Voice of the Customer report
  • Assist with collecting information for quarterly business reviews

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

For more information, visit

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