Customer Service Advocate

3 weeks ago


Iloilo City, Western Visayas, Philippines Neksjob Full time
Customer Service Representative Job Description

At Neksjob, we are seeking a highly skilled Customer Service Representative to join our team in Iloilo. As a key member of our customer service team, you will be responsible for handling large volumes of customer calls and providing exceptional service to ensure customer satisfaction.

Key Responsibilities:

  • Handle customer calls and provide accurate and timely responses to customer inquiries.
  • Collaborate with internal teams to resolve customer issues and concerns.
  • Meet or exceed customer service metrics and performance targets.

Requirements:

  • At least 18 years old.
  • High school or senior high school graduate.
  • Good English communication and interaction skills.
  • BPO experience preferred.
  • Able to work flexible shifts.

Benefits:

  • Competitive salary up to P35,000.
  • Basic pay and skills premium pay.
  • HMO coverage for employee and up to 5 dependents.
  • Quarterly appraisals and monthly performance incentives.
  • Up to 30 days paid leaves with 21 days convertible to cash.


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