Customer Service Representative
2 months ago
Customer Service Representative
At Talent Outsourcing Channel Solutions, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service through chat and email channels.
Key Responsibilities:
- Respond to customer inquiries and requests via chat and email in a timely and professional manner
- Provide accurate and helpful information to customers, while adhering to company policies and procedures
- Document customer interactions and updates in the customer relationship management (CRM) system
- Identify and escalate complex issues to supervisors or subject matter experts as needed
- Actively participate in training and development opportunities to enhance your customer service skills
- Maintain a positive and customer-centric attitude at all times
Requirements:
- Strong written communication skills with the ability to convey information clearly and effectively
- Excellent problem-solving and critical thinking skills to handle customer inquiries efficiently
- Proficiency in using customer service software and tools, including chat and email platforms
- Demonstrated experience in a customer service or call centre environment, preferably in a non-voice role
- Ability to work in a fast-paced, high-volume environment and adapt to changing priorities
- A genuine passion for providing exceptional customer service and a desire to make a positive impact
What We Offer:
- Competitive salary and performance-based bonuses
- Comprehensive health and wellness benefits, including medical, dental, and vision coverage
- Opportunities for career development and continuous learning
- Supportive and collaborative work environment
- Employee recognition and appreciation programs
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