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Service Desk Technical Associate

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Quezon City, National Capital Region, Philippines JK Network Services Full time
Company Overview

JK Network Services is a renowned provider of business process, consultancy, and information technology services. Our mission is to deliver exceptional solutions that meet the evolving needs of our clients. As a Service Desk Technical Associate, you will play a vital role in achieving this goal by providing top-notch technical support to our clients.

Job Description
  • Provide technical support for IT-related queries via various communication channels.
  • Troubleshoot complex hardware, software, and network issues for end-users.
  • Collaborate with L2/L3 teams for complex issue resolution.
  • Maintain a knowledge base and document troubleshooting steps.
  • Ensure SLA (Service Level Agreement) compliance and timely issue resolution.

Required Skills and Qualifications:
  • Bachelor's Degree or High School Graduates with at least 1 year of experience in IT Service Desk, Helpdesk (Hardware and Software).
  • Strong knowledge of Windows OS, MS Office, Outlook, and Active Directory.
  • Experience with ITSM tools like ServiceNow, BMC Remedy, or equivalent.
  • Ability to work in Shifting Schedule.
  • Willingness to work ONSITE.

Benefits:
  • Opportunity to work with a leading provider of business process, consultancy, and information technology services.
  • Dynamic and challenging work environment that encourages growth and development.
  • Competitive compensation package.