Manage Delinquencies

1 week ago


Makati City, National Capital Region, Philippines beBeeCollections Full time ₱1,200,000 - ₱1,800,000
Collections Professional

We are seeking a skilled Collections Professional to join our team. As a key member of our collection operations, you will be responsible for supervising pre-delinquent, front-end, and skips agents to ensure collections activities are conducted in accordance with performance and productivity standards.

  • Supervise and direct agents to achieve collection goals and meet productivity standards.
  • Develop and implement strategies to improve agent performance and sustain improvement.

Key Responsibilities:

Agent Performance Management
  • Monitor agent productivity and provide regular feedback and coaching to improve performance.
  • Identify training needs of agents and recommend strategies to enhance skills and knowledge.
Delinquency Control
  • Review agent accounts to ensure all accounts are worked on and productivity standards are met.
  • Monitor telephone conversations to ensure agents are following up payments from delinquent cardholders.
Risk Minimization and Credit Losses
  • Assist in reporting possible fraud accounts and review agent maintenance actions.
Customer Issue Resolution
  • Validate customer complaints and provide counseling to resolve issues promptly.
Collections Strategy Improvement
  • Recommend ways to improve existing collections strategies and procedures.

Additional responsibilities include managing the performance of external service providers and performing other duties as assigned.



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