Recoveries Manager

4 weeks ago

Makati City, National Capital Region, Philippines Metrobank Full time

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach

Position Title: Recoveries Manager

Job Summary

The jobholder is tasked to manage and supervise the Recoveries Assistants and ensure that agencies' targets are met. Provide analytics on strategies implemented or for possible implementation. Ensure that flow rates and lagged delinquencies of accounts which are 90 days and above past due are within desired parameters. Oversee compliance and performance of all outside Manila-Luzon agencies through regular visitation. He/She will also be responsible for endorsing accounts to collection agencies based on collection rate, capacity and consistency of performance.

Specific Duties & Responsibilities

  1. Ensure that Recoveries policies are in place by actively participating in policy and strategy formulation, overseeing implementation, monitoring results and recommending changes as appropriate (20%)
  2. Participate in regular review of agency performance and comparative analysis of debt handling by the different agencies which includes preparation of business review (15%)
  3. The jobholder will acquire ownership of the seriously delinquent accounts from the time these are endorsed to the assigned agency by practicing proactive agency management (15%)
  4. Supervise all Recoveries Assistants, ensuring that:
  • Agency targets are met;
  • Accounts under litigation are properly handled as evidenced by court case updates;
  • Results of collection efforts and payments of all accounts endorsed to the collection agencies are strictly monitored with periodic reports being transmitted to collection agencies;
Assist in maximizing the effectiveness and efficiency of the Recoveries team by coaching and setting directions toward the accomplishment of the goals; help monitor delinquency levels within projected standards and minimize credit losses; oversee the planning and organizing of monthly or quarterly activities of the various collection agencies (15%)Creation of analytics on strategic and operational initiatives, which includes monitoring and program review and recommendations (10%)Ensure compliance of all Visayas-Mindanao agency sites through regular visitation and appropriate monitoring: (5%)Maximize collection/recovery: (5%)Assist customers in drawing and finalizing payment arrangements, as much as possible, with no incidence of default in payment;Implement litigation to achieve maximum collection effect by evaluating accounts which can potentially go into litigation, and identifying and recommending which cases should be filed based on relevant circumstances of each case (5%)Reinforce service standards in all interactions with cardholders. Ensure that: (5%)
  • Requests for waiver/reversal of charges are acted upon immediately, after making the necessary recommendations;
  • Agency queries/concerns are addressed, i.e. updated account balance, new contact numbers and addresses, payment proposals
Perform other functions which may be assigned from time to time (5%)

Qualifications:

  • Bachelor's degree holder; preferably graduate of business course
  • At least 3 years of collections experience in recoveries preferably from credit card company, bank or collection agencies
  • At least 2 years people management experience preferably handling collection recoveries team
  • Proficient in the following Microsoft applications: Word, Excel and PowerPoint
  • Knowledge on collection system and policies/procedures is an advantage

Other Details:

Rank: Junior Officer

Unit: Consumer Business Sector / Credit Operations Group / Collections and Recoveries Division / Recoveries Department

#J-18808-Ljbffr

  • Recovery Staff

    3 days ago

    Makati City, National Capital Region, Philippines Private Advertiser Full time ₱600,000 - ₱1,000,000 per year

    Salvage ManagementResponsible for disposal of damaged parts of vehicles, damaged stocks arising from a claim and others as deemed necessary for disposalResponsible for disposal of totaled vehicles (internally) by coordinating with TAU, Salvage buyers and other entities involved in buying suchRecovery OperationsResponsible for chasing adverse parties and...

  • Disaster Recovery Officer

    2 days ago

    Makati City, National Capital Region, Philippines Manulife IT Delivery Center Asia Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    We are seeking a detail-oriented and proactive Disaster Recovery Officer to support the development, implementation, and maintenance of disaster recovery plans and procedures. This role is ideal for someone with foundational knowledge in IT systems, risk management, and business continuity who is eager to grow in the field of disaster recovery and...

  • Disaster Recovery Officer

    2 days ago

    Makati City, National Capital Region, Philippines Manulife Full time ₱1,200,000 - ₱2,400,000 per year

    We are seeking a detail-oriented and proactive Disaster Recovery Officer to support the development, implementation, and maintenance of disaster recovery plans and procedures. This role is ideal for someone with foundational knowledge in IT systems, risk management, and business continuity who is eager to grow in the field of disaster recovery and...

  • Disaster Recovery Officer

    3 weeks ago

    Makati City, National Capital Region, Philippines Manulife Financial Full time

    OverviewWe are seeking a detail-oriented and proactive Disaster Recovery Officer to support the development, implementation, and maintenance of disaster recovery plans and procedures. This role is ideal for someone with foundational knowledge in IT systems, risk management, and business continuity who is eager to grow in the field of disaster recovery and...

  • Asset Recovery w/ CSR BPO exp, Fixed Term

    7 days ago

    Makati City, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full time ₱1,200,000 - ₱2,400,000 per year

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers,...

  • Restructuring and Recovery Analyst

    3 days ago

    Mandaluyong City, National Capital Region, Philippines Emapta Full time ₱1,200,000 - ₱2,400,000 per year

    Define Global Best Practices with Experts in Audit, Tax, & Advisory Audit-ready. Tax-smart. ESG-savvy. That's the DNA of the 6th largest global accounting and consulting organisation. Armed with 1,900+ sharp professionals and seven consecutive Client Choice Awards, our client doesn't just meet compliance-they lead conversations that move industries forward....

  • Account Management Lead

    4 weeks ago

    Makati City, National Capital Region, Philippines Lamudi GmbH Full time

    Job Description:The Account Management Team Lead is responsible for leading a team of Senior and Account Managers handling both Standard and Recovery accounts. This role ensures the successful execution of client retention strategies, revenue preservation, upselling, and payment collection. The Team Lead will drive performance through structured reporting,...

  • Risk and Compliance Manager

    3 days ago

    Makati City, National Capital Region, Philippines Par Excellence Search Consulting Inc Full time $90,000 - $120,000 per year

    Client Profile: A global leader in optical lens technology, building its Center of Excellence in the Philippines to drive innovation and growth.Job Responsibilities:Risk Management:Conducts risk assessments for various departments and functions, analyzing potential business impact due to loss of digital systems.Identify, analyze, and evaluate digital systems...

  • Risk and Compliance Manager

    3 days ago

    Makati City, National Capital Region, Philippines HR Network Inc. Full time ₱1,500,000 - ₱3,000,000 per year

    Job responsibilities:Conducts risk assessments for various departments and functions, analyzing potential business impact due to loss of digital systemsIdentify, analyze, and evaluate digital systems and data related risks, including potential threats, vulnerabilities, and impacts on business continuityDevelop and implement risk mitigation strategies and...

  • Head of Collections Officer

    3 days ago

    Makati City, National Capital Region, Philippines One Outsource Direct Corporation Full time ₱2,400,000 - ₱3,200,000 per year

    To proceed with your application, please fill up the application form here: https://oodc-(CLF_Group)/link/We are seeking a highly experienced Head of Collections to lead our Remedial & Collateral Management Unit (RCMU). This critical leadership role is responsible for overseeing the collection of secured loans, the recovery of past-due accounts, and the...