Collection/Account Receivable Staff
2 days ago
A Collections/Account Receivables Staff is responsible for managing accounts receivable, ensuring timely payment from customers, and maintaining positive client relationships while effectively managing collections processes.
Key Responsibilities- Contact Customers: Reach out to customers via phone, email, or mail to collect outstanding payments.
- Negotiate Payment Plans: Work with delinquent customers to negotiate payment plans and settlements while maintaining a professional and empathetic approach.
- Monitor Accounts: Review and analyze customer accounts to identify overdue payments, delinquencies, and potential risks.
- Record Keeping: Maintain accurate records of all collection activities and customer interactions in the database.
- Prepare Documentation: Prepare and send collection letters, statements, and invoices to customers.
- Collaborate with Teams: Work with cross-functional teams, such as sales and customer service, to resolve payment disputes and address customer concerns.
- Compliance: Stay updated with industry regulations and best practices for collections to ensure compliance and efficiency.
- Education: Bachelor's degree in finance or other finance and accounting related course.
- Experience: Prior experience in collections, accounts receivable, or a similar role is preferred.
- Excellent communication skills, both written and verbal.
- Strong negotiation and conflict resolution abilities.
- Attention to detail and analytical skills to evaluate customer accounts.
- Ability to prioritize tasks and meet deadlines while handling confidential information professionally.
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