Lead Customer Experience Manager
2 days ago
Driving business results through exceptional customer experience is crucial for our organization's success.
About the Role- This key position involves leading a team of customer service professionals in delivering high-quality experiences to our clients, ensuring their needs are met and exceeded.
- The ideal candidate will possess strong leadership skills, with a proven track record of driving sales performance and improving team outcomes.
- Manage customer escalations and concerns via various channels, including inbound/outbound calls, live chat, email, and text.
- Develop and implement effective strategies to resolve issues efficiently and provide accurate information to customers.
- Serve as the final point of contact for high-risk or sensitive customer cases.
- Oversee cases involving credit holds, overdue accounts, disputes, and delinquencies.
The successful candidate will have a strong background in leadership and sales, with a proven ability to drive results and improve team performance. If you're ambitious, driven, and eager to grow your sales career, this role may be an excellent fit.
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Leading Customer Experience Manager
2 weeks ago
Makati City, National Capital Region, Philippines beBeeCAREER Full time ₱4,000,000 - ₱6,000,000Customer Journey ManagerSavii is revolutionizing employee wellness by providing 360° salary-linked wellness services in emerging markets.You will lead a team that includes a Marketing Automation Lead and a Digital Marketing Specialist, working collaboratively to achieve revenue objectives by driving customer acquisition, retention, and engagement...
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Customer Experience Manager
2 days ago
Makati City, National Capital Region, Philippines beBeeCustomerExperience Full time $65,000 - $85,000Customer Experience ManagerWe are seeking a seasoned customer experience professional to join our team. The ideal candidate will have extensive experience in managing customer service functions, developing policies and procedures, and analyzing metrics to drive performance improvement.This role is responsible for leading and managing the customer service...
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Lead Customer Experience Manager
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Makati City, National Capital Region, Philippines beBeeCustomerService Full time ₱3,100,000 - ₱3,900,000About the RoleAs a Customer Service Director, you will oversee the Contact Center's core operations, driving efficiency and performance to meet company goals. Key responsibilities include ensuring service levels in multiple channels, developing quality metrics, and optimizing work schedules. Main Objectives:Meet or exceed customer satisfaction targets...
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Customer Experience Manager
2 weeks ago
Makati City, National Capital Region, Philippines beBeeCustomerExperience Full time ₱1,500,000 - ₱2,500,000Customer Experience Manager RoleWe are seeking a skilled Customer Experience Manager to oversee daily service operations in our dining areas. The ideal candidate will be responsible for enhancing customer satisfaction and outlet profitability through effective engagement, sales achievement, process improvement, and inventory management.Main...
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Customer Experience Manager
1 week ago
Makati City, National Capital Region, Philippines Manulife Full time $80,000 - $120,000 per yearThe Customer Experience Manager position is an individual contributor that supports the Lead for Customer Experience and Design of Manulife Philippines.He/she is accountable for managing the overall Customer Experience Projects in accordance with the Net Promoter System and Human-Centered Design (HCD) principles. Specifically, he/she is accountable for...
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Makati City, National Capital Region, Philippines beBeeCustomerExperience Full time ₱3,200,000 - ₱4,200,000About the RoleWe are seeking a highly skilled Customer Experience Lead to join our team. As a Customer Experience Lead, you will be responsible for enhancing the shopping experience for customers in our Apparel store.Trafilea OverviewTrafilea is a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate...
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Customer Experience Team Lead
2 days ago
Makati City, National Capital Region, Philippines beBeeLeadership Full time $90,000 - $110,000The Opportunity:Our customer experience team is seeking a highly skilled and proactive Team Manager to lead and develop a high-performing team. This critical role ensures consistent achievement of service levels and customer satisfaction, while continuously enhancing phone support processes.In the past 2 years, we have grown significantly, and now need a...
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Senior Customer Experience Manager
3 days ago
Makati City, National Capital Region, Philippines beBeeCustomerRelationships Full time ₱4,500,000 - ₱6,000,000Our CRM Operations Expert will lead the translation of outlined responsibilities related to managing customer relationships, enhancing our customer experience by utilizing CRM software to improve business processes.
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Lead Customer Experience Manager
7 days ago
Mandaluyong City, National Capital Region, Philippines beBeeLeadership Full time $900,000 - $1,200,000Job Title:Customer Experience LeaderAbout the Role:This is a critical leadership position where you will provide outstanding support to customer-facing operations.Your primary focus is to build and manage high-performing teams that deliver exceptional customer experiences.Key Responsibilities:Customer Experience Expertise: Supports Associates deliver on...
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Customer Experience Operations Manager
2 days ago
Makati City, National Capital Region, Philippines beBeeCxmanager Full time $70,000 - $95,000Job OverviewThis is a full-time remote position responsible for overseeing customer interactions, ensuring seamless support operations, and leveraging data to improve service quality and efficiency.The role is expected to evolve into a strategic leadership position—shaping the CX vision, proactively driving initiatives that enhance efficiency, grow...
