ECommerce Technical Support Professional

15 hours ago

Cebu City, Central Visayas, Philippines beBeeCustomerSupport Full time $60,000 - $80,000
Technical Customer Support Specialist

Deliver exceptional customer experiences and resolve complex technical issues as a key member of our team.

Key Responsibilities:

  • Identify and resolve systemic customer issues to prevent recurrence.
  • Provide timely, professional support via multiple channels.
  • Troubleshoot and resolve technical and functional issues related to website performance, account management, subscriptions, orders, and payments.
  • Maintain a comprehensive understanding of products, services, and internal processes.
  • Oversee the entire order fulfillment process, ensuring precision, timeliness, and attention to detail.
  • Utilize tools like Shopify, Recharge, Rebuy, and Gorgias CRM to manage customer inquiries and interactions effectively.
  • Contribute to creating and enhancing help center articles and FAQs to improve self-service options.
  • Stay informed about product updates, new features, and releases to provide accurate and up-to-date customer support.
  • Collaborate with cross-functional teams to align customer service and order fulfillment strategies.
  • Handle confidential information with discretion.

Requirements:

  • Bachelor's degree in Business Administration, Communications, or a related field.
  • Minimum 5 years of experience in customer service management, preferably in eCommerce or subscription-based environments.
  • Proven expertise in customer support, with a strong preference for eCommerce experience.
  • Exceptional technical aptitude and ability to quickly adapt to new tools and technologies.
  • Proficiency in Shopify, Recharge, and Gorgias CRM, with a strong preference for subscription management platforms.
  • Advanced skills in Google Workspace and Microsoft Office Suite.
  • Experience leveraging data analytics tools to monitor performance and drive continuous improvement.
  • Strong problem-solving abilities and strategic thinking to address complex customer challenges.
  • A passion for delivering exceptional customer experiences and commitment to customer satisfaction.
  • Demonstrated ability to work independently while fostering collaboration within a team.

This is an exciting opportunity to contribute to the success of our eCommerce subscription business. If you are passionate about customer service, technical problem-solving, and collaboration, we encourage you to apply.

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