Customer Engagement Expert

1 day ago


Pulong Santa Cruz, Calabarzon, Philippines beBeeSuccess Full time ₱600,000 - ₱800,000

Our company is seeking a highly skilled Customer Success Specialist to play a key role in driving customer retention and growth.

Main Responsibilities:
  • Develop a deep understanding of our platform and use cases to guide clients in adopting features that enhance their workflow and ROI.
  • Nurture customer relationships from onboarding through renewal, negotiating renewal terms and proactively managing churn risks.
  • Identify upsell and cross-sell opportunities through consultative conversations with clients.
  • Collaborate with cross-functional teams to drive customer success strategies and bring customer feedback to internal teams to inform product improvements.
Key Requirements:
  • Prior experience in Account Management or Customer Success, especially in roles focused on retention and product adoption.
  • Exceptional verbal communication skills, including comfort with frequent client calls.
  • Experience with client demos and presenting product value, as well as familiarity with Salesforce and internal communication tools.
  • Strong organizational skills, including the ability to manage a high-volume client portfolio with structured, rotational engagement.


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