Customer Support Expert

2 days ago


Pulong Santa Cruz, Calabarzon, Philippines beBeeTechnical Full time ₱30,000 - ₱40,000

We are seeking a highly skilled and customer-oriented Technical Support Specialist to provide first-level support in our contact center.

Key Responsibilities:
  • Respond to technical support inquiries from customers via various channels.
  • Analyze and resolve hardware, software, and connectivity issues in a timely manner.
  • Deliver step-by-step solutions and product configurations to customers.
  • Elevate unresolved issues to higher-level support or engineering teams as needed.
  • Maintain accurate records of interactions and solutions in the ticketing system.
  • Stay up-to-date on products, services, and system updates to ensure exceptional service delivery.
  • Meet performance targets related to resolution time, customer satisfaction, and accuracy.
Requirements:
  • Must be 18 years or older.
  • High school diploma or equivalent required.
  • 1–2 years of experience in technical support or IT helpdesk roles within a contact center environment.
  • Strong understanding of operating systems, browsers, and common software applications.
  • Excellent communication and interpersonal skills for effective customer engagement.
  • Fluency in English is mandatory; proficiency in Spanish is desirable.
  • Able to simplify complex technical concepts for customers.
  • Bachelor's degree in IT, Computer Science, or a related field is an asset.


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