
Customer Support Expert
2 days ago
We are seeking a highly skilled and customer-oriented Technical Support Specialist to provide first-level support in our contact center.
Key Responsibilities:- Respond to technical support inquiries from customers via various channels.
- Analyze and resolve hardware, software, and connectivity issues in a timely manner.
- Deliver step-by-step solutions and product configurations to customers.
- Elevate unresolved issues to higher-level support or engineering teams as needed.
- Maintain accurate records of interactions and solutions in the ticketing system.
- Stay up-to-date on products, services, and system updates to ensure exceptional service delivery.
- Meet performance targets related to resolution time, customer satisfaction, and accuracy.
- Must be 18 years or older.
- High school diploma or equivalent required.
- 1–2 years of experience in technical support or IT helpdesk roles within a contact center environment.
- Strong understanding of operating systems, browsers, and common software applications.
- Excellent communication and interpersonal skills for effective customer engagement.
- Fluency in English is mandatory; proficiency in Spanish is desirable.
- Able to simplify complex technical concepts for customers.
- Bachelor's degree in IT, Computer Science, or a related field is an asset.
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Customer Support Expert
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Customer Support Expert
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Customer Support Specialist
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Technical Support Expert
1 day ago
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Expert Technical Support Specialist
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Customer Engagement Expert
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Customer Technical Support Specialist
1 day ago
Pulong Santa Cruz, Calabarzon, Philippines beBeeTechnical Full time ₱1,000,000 - ₱1,500,000MES Customer Support EngineerThis role is a fantastic opportunity for an experienced technical professional to provide expert support and troubleshooting skills in a fast-paced environment.Key Responsibilities:Provide advanced technical support and troubleshooting skills for customers and internal stakeholders, utilizing expertise in SQL databases and T-SQL...