Strategic Customer Engagement Leader

1 day ago


Pulong Santa Cruz, Calabarzon, Philippines beBeeEngagement Full time ₱5,000,000 - ₱8,000,000

Customer Engagement Strategist

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As a key player in our customer-centric approach, you will be responsible for developing and executing data-driven campaigns to drive customer engagement and retention.

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  • Develop the strategy and lead execution of customer engagement initiatives across channels (e.g., lifecycle email, WhatsApp)">
  • Stay updated on martech trends to continuously improve customer engagement strategies, tools, and execution">
  • Analyse customer data and campaign performance to uncover insights, improve targeting, and optimise communications">
  • Manage vendor partnerships and lead platform evaluations that power advanced segmentation & automation">
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  • Leverage customer insights to drive program enhancements that increase engagement, retention, and lifetime value">
  • Strengthen customer insight capabilities through tools like surveys and focus groups to better inform customer strategies">
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  • Own overall customer KPIs, including new customer acquisition, retention, and engagement">
  • Lead and coach the customer team, managing performance, goal setting, and capability development">
  • Ensure resource allocation aligns with strategic priorities">
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