Customer Support Expert

2 days ago


Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomerSupport Full time ₱40,000 - ₱60,000
Job Role: Customer Support Expert

We are seeking a highly skilled Customer Support Expert to join our team. As a key member of our support function, you will be responsible for delivering exceptional technical and functional support to our customers.

Your primary duties will include:

  • Ticket Resolution: Respond to customer inquiries in a timely and professional manner, resolving issues related to product configuration, reporting, and integrations.
  • Process Optimization: Collaborate with internal teams to enhance support processes and improve technical troubleshooting capabilities.
  • Knowledge Management: Maintain up-to-date knowledge of new product features and API integrations, ensuring that you can provide accurate and informative responses to customer queries.
  • Escalation Management: Act as an escalation point for complex customer issues, offering guidance and resolution strategies to ensure seamless issue resolution.

To succeed in this role, you should possess:

  • A minimum of 3-5 years of experience in technical support or customer service within the fintech industry.
  • A strong understanding of APIs, payments integrations, and best practices in technical support.
  • Knowledge of accounting principles is desirable.
  • Experience with customer support software (ideally Zendesk) and SLA/KPI management.
  • A proactive approach to continuous improvement and process optimization.
  • Strong analytical and problem-solving skills.
  • The ability to manage multiple priorities in a fast-paced environment.
  • Excellent communication and interpersonal skills, with a customer-centric mindset.
  • Experience working remotely and collaborating across functions.
  • Proficiency in English and expertise in MS Excel.


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