Customer Support Expert

2 days ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeSupport Full time ₱6,000 - ₱7,000
Customer Support Advocate Job Description

This role is ideal for a professional with excellent communication skills and the ability to empathize with customers.

Key Responsibilities:
  • Provide expert support in all product areas, including features and capabilities.
  • Manage customer interactions and issues from initial contact through resolution, utilizing specialized tools.
  • Collect customer feedback to influence product development.
  • Identify issues and collaborate with the development team to address bugs, gather information, or escalate problems.
  • Develop and refine processes to ensure efficient support as the business grows.
  • Create and maintain both internal and external documentation, such as knowledge base articles.

What We Need From You:

  • Experience in a customer-facing role.
  • Proficiency with various computer software systems.
  • Excellent written and oral communication skills for creating professional documents and presentations.
  • Strong time management and organizational skills.
  • Ability to listen to concerns and handle criticism professionally.
  • Engage in clear and articulate dialogue while maintaining an open mind.

Why Choose This Opportunity:

  • A rapidly growing SaaS organization that offers a collaborative work culture.
  • Competitive compensation package and benefits.
  • 20 days of accrued annual leave, along with 10 days of wellbeing days.
  • Health, dental, and vision benefits.
  • Annual education allowance to support your growth.
  • Employee recognition program.
  • Quarterly wellness allowance to spend on your wellbeing.
  • Paid subscription to Headspace and EAP & Wellbeing Platform.
  • Flexible working arrangements supported by work from office reimbursement and mobile allowance.
  • Personal tax return assistance.
  • Entitlement to night shift differential.
  • An extra paid day off to celebrate your birthday, alongside volunteering leaves.
  • Monthly virtual social events.

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