Technical Support Specialist
1 day ago
We are seeking an experienced Support Analyst to join our team.
This is a mid-senior level, full-time position offering the opportunity to make an impact while working with cutting-edge Smart Grid solutions.
As a key member of our remote team, you will be responsible for resolving customer support tickets and ensuring timely updates, as well as troubleshooting technical issues and collaborating with utility clients to deliver the best outcomes.
Key Responsibilities
- Resolve customer support tickets and ensure timely updates.
- Troubleshoot technical issues (SQL, Linux, networking, VPNs).
- Collaborate with utility clients to deliver the best outcomes.
- Provide after-hours/holiday support when required.
Requirements
- 4+ years' experience in SQL, production environments, and client support.
- Linux OS support and network administration knowledge.
- Familiarity with relational databases (Oracle/PostgreSQL).
- Strong communication and problem-solving skills.
Nice To Have
- Cloud systems, Java/JSP/jQuery knowledge, or Salesforce admin experience.
- Utility industry or Smart Grid exposure.
- ITIL/ITSM background.
Benefits
- Fully remote work
- Health & life insurance, lifestyle rewards program, gratuity, and more.
Seniority Level
- Mid-Senior level
Employment Type
- Full-time
Job Function
- Information Technology
Industries
- Software Development
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