Customer Experience Specialist

1 week ago

Biñan, Calabarzon, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000
About the Role

We are seeking a highly skilled and customer-focused Remote Service Professional to join our team. This is an exciting opportunity for individuals who enjoy delivering exceptional service and working in a dynamic environment.

This role involves handling inbound and outbound calls professionally, resolving customer issues efficiently, and providing accurate documentation of interactions and claims processing.

To succeed in this position, you will require excellent communication skills, a strong command of the English language, and prior experience in a call center environment.

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
Key Requirements

To be considered for this role, you must meet the following requirements:

  • Be at least 18 years old.
  • Hold a high school diploma or equivalent.
  • Have prior call center experience.
  • Demonstrate a strong command of the English language.
  • Typing speed of 20+ WPM.
  • High-speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
What We Offer

At our company, we value our employees' hard work and dedication. We offer a range of benefits and incentives to support your growth and well-being:

  • HMO Coverage plus a dependent.
  • Dental Coverage.
  • Free meal during training.
  • Career growth and learning.
  • Allowances for rice, clothing, laundry, and meals.
  • Performance and loyalty bonuses.
  • Frequent disinfection, fogging of workplace.
  • Opportunities for growth and promotion.
  • Employee shuttle services.
  • Company retreats and off-site events.
Why Join Us?

We are committed to creating a positive and inclusive work environment where every employee feels valued and supported. If you're looking for a challenging and rewarding role that offers opportunities for growth and development, we encourage you to apply.

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