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IT Service Delivery Expert

1 week ago

Manila, National Capital Region, Philippines BillEase Full time

At BillEase, we are seeking an IT Service Delivery Expert to join our team. As a key member of our operations team, you will be responsible for ensuring the seamless operation of IT and business systems.

**Responsibilities:**

  • Participate in 24/7 monitoring of IT and business systems.
  • Resolve tickets efficiently and identify the root cause of issues.
  • Collaborate with cross-functional teams to maintain system reliability.

**Requirements:**

  • Strong analytical skills to investigate and determine the root cause of incidents.
  • Ability to interpret system logs and metrics to diagnose issues.
  • Excellent teamwork and communication skills to collaborate across teams.