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Service Delivery Expert

1 week ago

Manila, National Capital Region, Philippines ePERFORMAX Contact Centers Corporation Full time
Overview:

We are ePERFORMAX Contact Centers Corporation, a leading provider of contact center services. We are currently seeking a skilled Service Delivery Expert to join our team. The successful candidate will be responsible for providing technical support and exceptional customer service via phone and email. Key responsibilities include identifying opportunities for process improvement, staying updated on product knowledge, and upholding company values.

Key Requirements:
  • A minimum of 2 years' experience in call center operations or technical support
  • Strong problem-solving skills and customer-centric mindset
  • Experience with CRM systems, ticketing software, and other program specific tools
  • Ability to work with minimal supervision