Technical Support and Services Expert

4 days ago


Manila, National Capital Region, Philippines 24-7 INTOUCH PH INC. Full time
Our Team

At 24-7 INTOUCH PH INC., we pride ourselves on our collaborative and dynamic team environment. As a Technical Support and Services Expert, you will play a vital role in ensuring the success of our clients through exceptional technical support and services.

About the Role

The successful candidate will have a strong background in technical support and services, with a focus on NICE IEX software and related tools. A Bachelor's degree in Computer Science, Information Technology, or a related field is required, along with proven experience in a similar role.

In this position, you will be responsible for providing technical support and services to clients, including troubleshooting and resolving issues related to the NICE IEX system and interfaces. You will work closely with cross-functional teams to ensure seamless integration and implementation of technical solutions, and communicate technical information to non-technical stakeholders.

As a Technical Support and Services Expert, you will leverage your technical expertise and customer service skills to deliver exceptional client experiences and drive business growth. You will collaborate with stakeholders to understand client needs and provide tailored solutions to meet their requirements.

Key Responsibilities
  • Provide technical support and services to clients, including troubleshooting and resolving issues related to the NICE IEX system and interfaces
  • Work closely with cross-functional teams to ensure seamless integration and implementation of technical solutions
  • Communicate technical information to non-technical stakeholders
  • Leverage technical expertise and customer service skills to deliver exceptional client experiences


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