Customer Growth Manager

3 days ago

Makati City, National Capital Region, Philippines beBeeCustomerSuccess Full time $70,000 - $100,000

Drive Customer Success with a Passion for Growth

We're seeking a dynamic individual who can build strong relationships with customers, driving their success and growth through our software and services.

As a key member of our team, you'll act as a trusted advisor to our customers, ensuring their satisfaction and retention. Your ultimate goal will be to increase customer value, revenue, and long-term engagement.

Key responsibilities include:

  • Becoming the primary contact post-sales, conducting thorough onboarding and education processes, and owning account health post-implementation
  • Preparing accounts for billing by ensuring successful implementation and introducing customers to our platform and virtual assistants
  • Developing personalized goal plans for customers, focusing on short- and long-term growth objectives, and identifying opportunities for Wing to support those goals
  • Proactively managing relationships between virtual assistants and assigned clients, including regular check-ins, ad-hoc calls/texts, and monitoring customer usage through our proprietary web tool
  • Managing inbound customer communications, organizing/escalating/resolving issues appropriately, and understanding Wing's offerings and communicating them clearly to customers

Preferred qualifications include:

  • A Bachelor's degree or higher in a relevant field
  • Excellent written and spoken English communication skills
  • At least a year of experience in client relationship management and/or project management
  • Experience with process implementation is preferred but not required
  • Comfortable with a range of technology platforms, including Mac, Windows, Chrome, iOS, Android, and video call tools like Zoom and Google Meet
  • Understanding of online software (SaaS) services and goal development and implementation
  • Positive attitude, desire to contribute to company success, and ability to remain professional under pressure
  • Exceptional interpersonal skills and ability to persuade/negotiate effectively

Our ideal candidate will thrive in a fast-paced environment, enjoy building relationships, and possess excellent communication skills. If you're passionate about customer success and growth, we encourage you to apply.

Benefits and Opportunities:

  • Fast reliable internet connection and electricity
  • Professional microphone headset or functional computer microphone equivalent
  • Fast, responsive computer and clean professional background/audio environment for video calls
  • People-focused company culture centered on community and personal growth
  • Performance bonus and opportunity for rapid promotion and salary increases
  • Ability to network with executives at a growing company and learn about various industries
  • Remote work-friendly environment and avenues for career advancement

Join us in shaping the future of customer success and growth

  • Customer Growth Manager

    2 weeks ago

    Makati City, National Capital Region, Philippines beBeeDevelopment Full time ₱500,000 - ₱1,000,000

    Customer Development ManagerAs a customer development manager, you will play a key role in driving sales growth and achieving business objectives for assigned customers and channels. This involves developing and executing winning business plans to meet current year targets and grow versus the previous year.You will be responsible for negotiating...

  • Enterprise Customer Growth Manager

    3 days ago

    Makati City, National Capital Region, Philippines beBeeCustomer Full time ₱6,000,000 - ₱8,000,000

    About the RoleOur Customer Success Managers focus on maximizing value for customers by ensuring they achieve their business goals through Nooks solutions.They develop strong, multi-threaded relationships with key stakeholders to help them succeed in their roles.Key Responsibilities:Develop and maintain customer relationships to ensure long-term...

  • Customer Growth Director

    1 week ago

    Makati City, National Capital Region, Philippines beBeeStrategic Full time ₱600,000 - ₱1,200,000

    Strategic Portfolio ManagerThe ideal candidate will be responsible for overseeing the development and implementation of strategic plans to drive growth and improvement in retail customer and deposit portfolios.This role requires a strong ability to analyze data, identify trends and areas for improvement, and develop actionable strategies to drive business...

  • Customer Growth Partner

    2 weeks ago

    Makati City, National Capital Region, Philippines beBeeBusiness Full time ₱600,000 - ₱1,200,000

    Drive Growth and Establish PartnershipsWe are seeking a skilled professional to drive profitable growth for key customers and establish us as their preferred business partner.Develop a comprehensive customer business plan, aligning with overall strategies and utilizing planning processes and tools.Accountable for achieving agreed-upon customer targets and...

  • Customer Growth Specialist

    3 days ago

    Makati City, National Capital Region, Philippines beBeeGrowth Full time ₱4,000,000 - ₱6,000,000

    Job Title: Customer Growth SpecialistIn this role, you will be responsible for driving customer growth through various marketing channels.About the Role:Develop and implement lead generation campaigns across multiple channels.Analyze data to refine strategies and develop innovative growth-focused marketing plans.Optimize campaign performance using A/B...

  • Customer Manager Customer Manager

    1 week ago

    Makati City, National Capital Region, Philippines Nestle Operational Services Worldwide SA Full time ₱500,000 - ₱1,000,000 per year

    Main Purpose of the Job:Manage key customer/s to achieve profitable growth. Make Nestle a business partner of choice by creating a customer category business plan, practicing and modeling the Nestle way of selling and negotiation, and driving excellence in executionKey Responsibilities:Find customer opportunities to support and build customer plans and...

  • Customer Manager

    7 days ago

    Makati City, National Capital Region, Philippines Nestlé SA Full time

    OverviewManage key customer/s to achieve profitable growth. Make Nestle a business partner of choice by creating a customer category business plan, practicing and modeling the Nestle way of selling and negotiation, and driving excellence in execution.Main Purpose of the JobManage key customer/s to achieve profitable growth. Make Nestle a business partner of...

  • Manager, Franchise Growth

    1 week ago

    Makati City, National Capital Region, Philippines Mastercard Full time $104,000 - $130,878 per year

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

  • Strategic Customer Growth Manager

    3 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeGrowth Full time ₱3,500,000 - ₱4,000,000

    **Job Title:** Strategic Customer Growth ManagerWe are seeking a highly skilled and experienced professional to lead our customer growth initiatives. As a Strategic Customer Growth Manager, you will play a critical role in driving incremental revenue from our existing customers.The ideal candidate will have a proven track record of success in sales,...

  • Marine Assistant Operation Manager

    1 week ago

    Makati City, National Capital Region, Philippines Global Process Manager Inc. Full time $104,000 - $130,878 per year

    ExperienceMinimum of 7 years of related work experience in any related fields in vessel business operations, shipping operations, vessel navigation, and/or machinery.Experience in training/development, process management, and data management is an advantage.2 years in a leadership or Assistant Manager role, overseeing teamsExperienced in managing...