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Cable Operations Team Lead
1 week ago
Mass Markets is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our clients. Our commitment to excellence and focus on innovation have established us as a trusted partner in the industry.
The Cable Operations Supervisor oversees all aspects of our call center team, ensuring an exceptional customer experience across all touch-points, including phone service and digital communication channels. This involves managing a team of supervisors to develop efficient operations, promote sales, and customer services. Continuous improvement of client metrics is ensured by providing leadership, direction, and motivation to the workforce.
Candidates for this role should be experienced, highly organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management and Telco/Cable with experience managing a complex care line of business is required.
This is a full-time, local, on-site position requiring employees to report to work at one of our physical contact center locations.