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Customer Service Team Lead

1 week ago

Pasig, National Capital Region, Philippines Mass Markets Full time
Job Description

The Call Center Sales Manager oversees all aspects of our call center team. This involves managing a team of supervisors to help develop efficient operations, promote sales, and customer services. As a sales manager, you will ensure an exceptional customer experience in all customer touch-points, including phone service and digital communication channels.

  • Lead a team of 5-10 call center supervisors responsible for inbound and outbound representatives.
  • Responsible for coaching and developing reports on customer service processes and best practices.
  • Manage metrics, performance criteria, policies, and procedures to continuously improve call center productivity.