High-Level Technical Support Specialist

22 hours ago

Taguig, National Capital Region, Philippines beBeeTechnical Full time ₱400,000 - ₱800,000
Job Overview

Senior Support Specialists handle escalated technical issues, focusing on complex problems involving hardware, software, and network systems. The ideal candidate has strong troubleshooting skills, experience in enterprise IT environments, and the ability to work independently while collaborating with remote teams.

Key Responsibilities
  • Respond to and resolve advanced support tickets involving workstation, laptop, and peripheral issues
  • Operating system errors and application-level problems
  • Network connectivity and configuration issues (LAN/WAN, VPN)
  • Microsoft 365 and cloud-based service issues
  • Perform in-depth root cause analysis for recurring or complex incidents
  • Support and maintain user accounts, permissions, and group policies
  • Assist with software deployments, system imaging, and patch management
  • Collaborate with onshore IT teams to resolve cross-functional or infrastructure-related issues
  • Document solutions and contribute to the internal knowledge base
  • Ensure compliance with IT policies, procedures, and security standards
Required Qualifications & Experience
  • Bachelor's degree in Information Technology or a related field, or equivalent work experience
  • Minimum 5-7 years of experience in IT support, including at least 1 year handling Level 3 or complex technical issues
  • Strong knowledge of Windows OS, Microsoft 365, and basic networking concepts
  • Experience with Active Directory, user provisioning, and endpoint management
  • Familiarity with ticketing workflows and ITSM platforms
  • Excellent problem-solving and communication skills
  • Ability to work independently and manage multiple priorities in a remote team environment
Preferred Qualifications
  • IT certifications (e.g., ITIL Foundation certification)
  • Experience with scripting or automation tools
  • Exposure to cloud environments (Azure, AWS)

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