Level Support
7 days ago
Work setup: Onsite | Day shift 8am to 5pm or 9am to 6pm Start Date: ASAP | BGC, Taguig Job Responsibilities: Handle support issues from Nessus customers via web to case, voice and chat channels. Handle product how-to, configuration, and product installation inquiries using fixes and solutions from the Nessus support knowledge base. Utilize Tenable Salesforce instance to document all support interactions and advance issues to other support teams per documented processes. Analyze and advance complex technical issues to support team. Ensure customer feedback is properly channeled into Product Management and Research & Development Identify opportunities to improve or add content to the Nessus Support Knowledgebase and work with the support team to get the content added so it can be re-used. Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations Requirements: A Bachelors degree or Associate Degree preferred but not required. Minimum of 2 years experience in supporting a tech program. Experience in managing a team of 10 to 12 TSRs. Working knowledge of networking, Linux/Unix, macOS, Windows administration, patch deployment and system configuration, security and active directory. Demonstrated leadership/people manager skills; the ability to take the lead in making improvements and resolving issues.
-
Level Support
1 week ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeAbout the Job: Level Support - TM (Taguig)Work setup: Onsite | Day shift 8am to 5pm or 9am to 6pmStart Date: ASAPJob Responsibilities:Handle support issues from Nessus customers via web-to-case, voice, and chat channels.Handle product how-to, configuration, and product installation inquiries using fixes and solutions from the Nessus support knowledge...
-
Entry Level IT Support Analyst
2 weeks ago
Taguig, National Capital Region, Philippines ATOS Information Technology Inc. Full time ₱80,000 - ₱120,000 per yearQualifications & SkillsAmenable to work in the office 5x a week including holidays.Amenable to work in a shifting schedule and in office.Manage calls from internal staff via telephone, email, chat regarding IT issues and questions and adhere to standard KPIsGather and record all relevant issue details to submit for second level support when neededVery good...
-
Sr. Broker Support Officer
2 weeks ago
Taguig, National Capital Region, Philippines Galilee Business Support Services Full time ₱600,000 - ₱1,008,000 per yearTake your mortgage career to the next level GBSS is looking for an experienced and detail-oriented Sr. Broker Support Officer to join our growing team. If you have a strong background in the Australian mortgage end-to-end process and excel in a fast-paced, high-volume environment, this role is the perfect opportunity to further develop your expertise,...
-
Level 2 IT Support Engineer
2 weeks ago
Taguig, National Capital Region, Philippines IT BY DESIGN Full timeLevel 2 IT Support Engineer (MSP Environment) Location: Taguig, BGC Work Setup: 100% Onsite Shift: Night ShiftWhat You'll DoTroubleshoot and resolve escalated server, network, endpoint, and Microsoft 365 issues.Manage Active Directory, user provisioning, and group policy configuration.Configure and maintain DNS, DHCP, and firewall settings for client...
-
Level Support
1 week ago
Taguig, Philippines TASQ Staffing Solutions Full timeAbout the Job: Level Support - TM (Taguig) Work setup: Onsite | Day shift 8am to 5pm or 9am to 6pm Start Date: ASAP Job Responsibilities: Handle support issues from Nessus customers via web-to-case, voice, and chat channels.Handle product how-to, configuration, and product installation inquiries using fixes and solutions from the Nessus support knowledge...
-
Level Support
7 days ago
Taguig, Philippines TASQ Staffing Solutions Full timeAbout the Job: Level Support - TM (Taguig) Work setup: Onsite | Day shift 8am to 5pm or 9am to 6pm Start Date: ASAP Job Responsibilities: Handle support issues from Nessus customers via web-to-case, voice, and chat channels. Handle product how-to, configuration, and product installation inquiries using fixes and solutions from the Nessus support knowledge...
-
Level Support
1 week ago
Taguig, Philippines TASQ Staffing Solutions Full timeJD | Level Support - TM Our most successful candidates will have A bachelor's degree or associate degree is preferred but not required. Minimum of 2 years experience in supporting a tech program. Experience in managing a team of 10 to 12 TSRs. Working knowledge of networking, Linux/Unix, macOS, Windows administration, patch deployment and system...
-
Level Support
7 days ago
Taguig, Philippines TASQ Staffing Solutions Full timeJD | Level Support - TM Our most successful candidates will have A bachelor's degree or associate degree is preferred but not required. Minimum of 2 years experience in supporting a tech program. Experience in managing a team of 10 to 12 TSRs. Working knowledge of networking, Linux/Unix, macOS, Windows administration, patch deployment and system...
-
Level Support
1 week ago
Taguig, Philippines TASQ Staffing Solutions Full timeWork setup: Onsite | Day shift 8am to 5pm or 9am to 6pmStart Date: ASAP | BGC, TaguigJob Responsibilities: Handle support issues from Nessus customers via web to case, voice and chat channels.Handle product how-to, configuration, and product installation inquiries using fixes and solutions from the Nessus support knowledge base.Utilize Tenable Salesforce...
-
Software Engineer
2 weeks ago
Taguig, National Capital Region, Philippines Galilee Business Support Services Full time ₱1,200,000 - ₱2,400,000 per yearAbout the RoleThe Business Support Engineer is responsible for supporting and improving the organisation's business systems, ensuring smooth operations and effective problem resolution. This role involves analysing system performance, resolving Level 2 and Level 3 technical issues, providing actionable insights, supporting database management, and...